The job is 'IT manager,' but in title only

May 22, 2013
A newly hired IT pro has one best option after discovering the boss doesn't trust or give responsibility: Get out
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Sorry, IT still doesn't do attitude adjustments

May 15, 2013
Tech support can fix the VPN, but it can't bend the laws of physics for a demanding, bullheaded user
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The office is on fire -- get the IT guy!

May 08, 2013
Techies often talk about putting out the fires behind the scenes, but not usually as literally as on this IT call
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When no employee is better than a new employee

May 01, 2013
In midst of tech boom and hiring frenzy, a new techie comes on -- and leaves staffers longing for days without extra 'help'
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Naughty and nice tales of off-hours tech support

April 24, 2013
An IT pro learns how to handle barrage of the off-duty tech requests -- and the interesting situations they bring
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When it comes to IT hires, you get what you pay for

April 17, 2013
A new employee's rookie mistakes raise questions about his qualifications, experience -- and the manager's hiring standards
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Dumb and dumber: A phone line fail and the bill that wouldn't go away

April 10, 2013
Stupid mistakes by both customer and vendor drag out a simple phone service request much longer than a techie can tolerate
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Beware the CEO who knows 'everything about tech'

April 03, 2013
When does a blowhard CEO finally listen to IT's advice on the data center? When it lets him show off to his peers
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What part of 'no spam' don't you understand?

March 27, 2013
A young techie learns contracts are meant to be broken at a marketing firm that's more than a little lax with its ISP's rules
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A foolish CFO and the company's money are soon parted

March 20, 2013
At least there's one upside to the CFO's misguided attempts to cut costs: IT gets to say 'I told you so'
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