Secrets and lies: A coding cover-up

October 23, 2013
A tech pro enters a netherworld of dubious dealings, odd practices, and borderline personalities at a new job
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That's why you don't send in IT to do HR's job

October 16, 2013
A techie's slip of the tongue exposes shaky HR and IT practices at a travel company with a high turnover rate
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How many backups are enough? One more than you planned for

October 09, 2013
Minor details and misunderstandings expose the cracks in a techie's carefully calibrated backup plan
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You can't spell 'office politics' without 'IT'

October 02, 2013
An IT contractor is roped into a no-win situation by a manager who wants to find a tech fix to an office power struggle
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If you want a job done right, don't send the boss

September 25, 2013
An IT boss sets out smart, workable plans for a company's cabling job -- then leaves a seasoned techie to take up the slack
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Techie, trust thyself and respect will follow

September 18, 2013
At a hospital communications job, a techie balances how much information to tell users and how much to listen to the IT team
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Hand over your printers if you know what's good for you

September 11, 2013
In a corporate environment this incompetent, a tech pro takes desperate measures to satisfy basic hardware requests
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The lost art of listening to users

September 04, 2013
Beyond book learning and college courses, there's a way to hone your tech skills and solve users' IT issues: Lend them your ears
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In case of IT emergency, break out the chocolate

August 28, 2013
On good days in tech support, users' kind words can sustain you. On the bad days, you need a different kind of boost
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Watch out, rogue users -- the data detective is on the case

August 21, 2013
When users won't log off the system despite repeated warnings, a sys admin turns data sleuth to locate the miscreants
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