It's always Computing 101 in tech support

December 04, 2013
There's no such thing as a dumb question? These three help desk cases may test that old adage
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3 classic tales of help desk hilarity

November 27, 2013
Misunderstandings, uncommon sense, and saying what we shouldn't all liven up an IT workday
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3 stooges and a bozo make a mockery of the IT department

November 20, 2013
Apathy, chaos, and mediocrity are the norm at a company that doesn't seem to care about the quality of its products
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It's on -- cool heads meet fiery tempers in an IT turf war

November 13, 2013
A bank's new IT team keeps calm and carries on against in-house challenges by more than one enraged party
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Button it! A tiny detail snags a system setup

November 06, 2013
A tech team wishes it could hit the Reset button -- in more ways than one -- when a hasty system install doesn't go as planned
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Secrets and lies: A coding cover-up

October 23, 2013
A tech pro enters a netherworld of dubious dealings, odd practices, and borderline personalities at a new job
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That's why you don't send in IT to do HR's job

October 16, 2013
A techie's slip of the tongue exposes shaky HR and IT practices at a travel company with a high turnover rate
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How many backups are enough? One more than you planned for

October 09, 2013
Minor details and misunderstandings expose the cracks in a techie's carefully calibrated backup plan
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You can't spell 'office politics' without 'IT'

October 02, 2013
An IT contractor is roped into a no-win situation by a manager who wants to find a tech fix to an office power struggle
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If you want a job done right, don't send the boss

September 25, 2013
An IT boss sets out smart, workable plans for a company's cabling job -- then leaves a seasoned techie to take up the slack
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