It's on -- cool heads meet fiery tempers in an IT turf war

November 13, 2013
A bank's new IT team keeps calm and carries on against in-house challenges by more than one enraged party
Read more »

Button it! A tiny detail snags a system setup

November 06, 2013
A tech team wishes it could hit the Reset button -- in more ways than one -- when a hasty system install doesn't go as planned
Read more »

Secrets and lies: A coding cover-up

October 23, 2013
A tech pro enters a netherworld of dubious dealings, odd practices, and borderline personalities at a new job
Read more »

That's why you don't send in IT to do HR's job

October 16, 2013
A techie's slip of the tongue exposes shaky HR and IT practices at a travel company with a high turnover rate
Read more »

How many backups are enough? One more than you planned for

October 09, 2013
Minor details and misunderstandings expose the cracks in a techie's carefully calibrated backup plan
Read more »

You can't spell 'office politics' without 'IT'

October 02, 2013
An IT contractor is roped into a no-win situation by a manager who wants to find a tech fix to an office power struggle
Read more »

If you want a job done right, don't send the boss

September 25, 2013
An IT boss sets out smart, workable plans for a company's cabling job -- then leaves a seasoned techie to take up the slack
Read more »

Techie, trust thyself and respect will follow

September 18, 2013
At a hospital communications job, a techie balances how much information to tell users and how much to listen to the IT team
Read more »

Hand over your printers if you know what's good for you

September 11, 2013
In a corporate environment this incompetent, a tech pro takes desperate measures to satisfy basic hardware requests
Read more »

The lost art of listening to users

September 04, 2013
Beyond book learning and college courses, there's a way to hone your tech skills and solve users' IT issues: Lend them your ears
Read more »
©1994-2014 Infoworld, Inc.