Phone foolery: Caught between a malcontent and a merger

March 12, 2014
After a company takeover, cold shoulders and closed ranks greet a techie trying to figure out the phone and Internet bills
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Shhh! Don't tell IT how we send documents around here

March 05, 2014
Ignoring easier ways to share data, a tech-challenged boss and manager devise an expensive and unnecessary workaround
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Meet Mr. Ivory Tower and the upside-down management chain

February 26, 2014
An out-of-touch boss looks to underlings to figure out what the technology group actually does
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Backup? Documentation? We never needed it before

February 19, 2014
With no paperwork to fall back on, the techie must unravel a system problem with only one basic tidbit: the vendor name
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Sorry about that virus -- I didn't want to bother you

February 12, 2014
If it's not one virus alert, it's another, especially when the accounting manager's short-term memory goes MIA
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Plea to IT: Don't mess with my monitor

February 05, 2014
A techie is assigned a routine job: Swap in new monitors -- but ends up spelling out more computer basics than expected
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Book smart, security stupid: Rogue professors flunk Security 101

January 29, 2014
Two academics betray highly ill-advised security practices when using the university's computer network
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Abracadabra! Harry Potter, ghosts, and magic at the help desk

January 15, 2014
Skills or sorcery? When you're working tech support, sometimes you need a little of both to get to the bottom of the issue
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Stand back -- major mouse dissection in progress

January 08, 2014
In tech support, it never hurts to clarify exactly what you mean, especially the terms that seem obvious to you
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Steal this data: Volunteer spies in the night

December 18, 2013
It's no ordinary day on the job when a tech team is sent on a top-secret mission to copy a suspect user's computer files
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