Wanted: Tech experts with people skills and common sense

April 13, 2011
Stories from Off the Record archives about working in situations where the end-user's needs were taken for granted
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The second tech team makes life worse for the first

April 06, 2011
A tech tale of how a second tech team was supposed to lighten the other team's workload -- until their incompetence was uncovered
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Danger, danger! Newbies at work!

March 30, 2011
An IT pro finds that a lack of employee computer experience, combined with no data backup plan, invites disaster
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A techie finds career potential in a paper clip

March 23, 2011
Opportunity knocks for an IT student when he lands a summer job and, with the alignment of a few stars, kicks off a tech career
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A software project's challenge: Working with a bully

March 16, 2011
In this tech tale, a project manager takes over a floundering software contract and faces down a difficult customer
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Employee incompetence is a hacker's best friend

March 09, 2011
Tech stories of data vulnerabilities caused by incompetence and overlooked details by executives, IT managers, or admins
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Tech thieves and dishonest dealings redefine network security

March 02, 2011
Malware and DDoS attacks don't sound so bad compared to these IT tales of missing inventory, dishonest bosses, and sleazy deals
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Small tech problems require lots of patience

February 23, 2011
URL typos and login confusion are easy tech fixes. The tough part is staying polite and calm during a hectic day
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One person's trash is another's treasure

February 16, 2011
A user thinks he has a clever trick on where to store his files -- until he runs out of space
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Bugged out by pests and printers

February 09, 2011
As one on-call technician discovers, appearances can be deceiving when you're making on-site repairs
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