Troubleshooting both printer and personnel problems

May 25, 2011
A stuck printer leads one techie to discover a different issue: a teacher's questionable Web browsing history
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VPs, don't touch the servers!

May 18, 2011
Chaos ensues after IT VPs visit a newly acquired company and turn off servers -- without telling the tech staff
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Beware of cost-cutting tech measures

May 11, 2011
A small business switches to a lower-cost Internet and phone provider, but ends up wasting time and money
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Not your average day at the office: The tech edition

May 04, 2011
Who says tech life is boring? These stories from Off the Record's archives show IT can be funny, frustrating, and off-the-wall
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The case of the random network problems

April 27, 2011
Admins troubleshoot puzzling network issues and discover that end-users -- and suppliers -- can't always be trusted
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Payback arrives for a so-called power user

April 20, 2011
A know-it-all power user swears he's backed up all his data, then blames the tech when a spreadsheet disappears
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Wanted: Tech experts with people skills and common sense

April 13, 2011
Stories from Off the Record archives about working in situations where the end-user's needs were taken for granted
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The second tech team makes life worse for the first

April 06, 2011
A tech tale of how a second tech team was supposed to lighten the other team's workload -- until their incompetence was uncovered
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Danger, danger! Newbies at work!

March 30, 2011
An IT pro finds that a lack of employee computer experience, combined with no data backup plan, invites disaster
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A techie finds career potential in a paper clip

March 23, 2011
Opportunity knocks for an IT student when he lands a summer job and, with the alignment of a few stars, kicks off a tech career
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