Meet the new bugs, same as the old bugs

November 16, 2011
At one company, managerial inefficiency leads to the same coding issues popping up repeatedly, with no relief in sight
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Common sense wanted in the IT department

November 09, 2011
Take an inept IT boss, add a coworker who doesn't test changes, and wait for the ensuing IT nightmare
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The software install that would not end

November 02, 2011
A seemingly simple task takes on a life of its own when the software being installed magically disappears -- over and over again
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If it ain't broke, don't touch it

October 26, 2011
A data center operator spends spare time on the day shift trying to increase operational efficiency -- but one day goes too far
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Press Ctrl-P for power outage

October 19, 2011
A user reports that her computer reboots every time she prints, and the tech pro finds a surprising reason why
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Data centers of the damned

October 12, 2011
This haunting season, it's time to revisit the horrors of IT, from hair-raising tech environments to ghoulish managers
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Invalid password. Please try again, idiot

October 05, 2011
Despite one tech team's best efforts, the users at one company can't seem to remember their passwords
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To err is human: Just ask these tech pros

September 28, 2011
The humbling yet entertaining stories of overlooked details, code errors, and counting mishaps
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Malware alert! Oh, never mind

September 21, 2011
A user raises the alarm with reports of malware, which turns out to be anything but
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Space race: The search for 25-year-old spare parts

September 14, 2011
A techie's task of finding parts for legacy equipment brings an unexpected connection
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