Abracadabra! Harry Potter, ghosts, and magic at the help desk

January 15, 2014
Skills or sorcery? When you're working tech support, sometimes you need a little of both to get to the bottom of the issue
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Stand back -- major mouse dissection in progress

January 08, 2014
In tech support, it never hurts to clarify exactly what you mean, especially the terms that seem obvious to you
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Steal this data: Volunteer spies in the night

December 18, 2013
It's no ordinary day on the job when a tech team is sent on a top-secret mission to copy a suspect user's computer files
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Looking for bugs in all the wrong places

December 11, 2013
Say it ain't so! But even tried-and-true systems running smoothly for years can turn up unexpected bugs when scrutinized
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It's always Computing 101 in tech support

December 04, 2013
There's no such thing as a dumb question? These three help desk cases may test that old adage
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3 classic tales of help desk hilarity

November 27, 2013
Misunderstandings, uncommon sense, and saying what we shouldn't all liven up an IT workday
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3 stooges and a bozo make a mockery of the IT department

November 20, 2013
Apathy, chaos, and mediocrity are the norm at a company that doesn't seem to care about the quality of its products
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It's on -- cool heads meet fiery tempers in an IT turf war

November 13, 2013
A bank's new IT team keeps calm and carries on against in-house challenges by more than one enraged party
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Button it! A tiny detail snags a system setup

November 06, 2013
A tech team wishes it could hit the Reset button -- in more ways than one -- when a hasty system install doesn't go as planned
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Secrets and lies: A coding cover-up

October 23, 2013
A tech pro enters a netherworld of dubious dealings, odd practices, and borderline personalities at a new job
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