Archives: January 2014

Book smart, security stupid: Rogue professors flunk Security 101

January 29, 2014
Two academics betray highly ill-advised security practices when using the university's computer network
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Abracadabra! Harry Potter, ghosts, and magic at the help desk

January 15, 2014
Skills or sorcery? When you're working tech support, sometimes you need a little of both to get to the bottom of the issue
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Stand back -- major mouse dissection in progress

January 08, 2014
In tech support, it never hurts to clarify exactly what you mean, especially the terms that seem obvious to you
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