Archives: November 2013

3 classic tales of help desk hilarity

November 27, 2013
Misunderstandings, uncommon sense, and saying what we shouldn't all liven up an IT workday
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3 stooges and a bozo make a mockery of the IT department

November 20, 2013
Apathy, chaos, and mediocrity are the norm at a company that doesn't seem to care about the quality of its products
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It's on -- cool heads meet fiery tempers in an IT turf war

November 13, 2013
A bank's new IT team keeps calm and carries on against in-house challenges by more than one enraged party
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Button it! A tiny detail snags a system setup

November 06, 2013
A tech team wishes it could hit the Reset button -- in more ways than one -- when a hasty system install doesn't go as planned
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