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Sorry, IT still doesn't do attitude adjustments

May 15, 2013
Tech support can fix the VPN, but it can't bend the laws of physics for a demanding, bullheaded user
IT Jobs, Internet, Mobile Development, Tech Support, Network Security, your IT tales
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The office is on fire -- get the IT guy!

May 08, 2013
Techies often talk about putting out the fires behind the scenes, but not usually as literally as on this IT call
IT Jobs, IT Management, IT Training, Printers, Technology Consulting, Tech Support, your IT tales
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When no employee is better than a new employee

May 01, 2013
In midst of tech boom and hiring frenzy, a new techie comes on -- and leaves staffers longing for days without extra 'help'
IT Jobs, IT Management, IT Training, Startups, Technology Consulting, Tech Support, your IT tales
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Naughty and nice tales of off-hours tech support

April 24, 2013
An IT pro learns how to handle barrage of the off-duty tech requests -- and the interesting situations they bring
IT Jobs, Consumer Electronics, Tech Support, your IT tales
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When it comes to IT hires, you get what you pay for

April 17, 2013
A new employee's rookie mistakes raise questions about his qualifications, experience -- and the manager's hiring standards
IT Jobs, IT Management, IT Training, Tech Support, Data Center, your IT tales
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Dumb and dumber: A phone line fail and the bill that wouldn't go away

April 10, 2013
Stupid mistakes by both customer and vendor drag out a simple phone service request much longer than a techie can tolerate
IT Jobs, IT Management, IT Training, your IT tales
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Beware the CEO who knows 'everything about tech'

April 03, 2013
When does a blowhard CEO finally listen to IT's advice on the data center? When it lets him show off to his peers
IT Jobs, Data Center Design, IT Management, IT Training, your IT tales
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What part of 'no spam' don't you understand?

March 27, 2013
A young techie learns contracts are meant to be broken at a marketing firm that's more than a little lax with its ISP's rules
IT Jobs, Internet, Anti-spam, Email Software
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A foolish CFO and the company's money are soon parted

March 20, 2013
At least there's one upside to the CFO's misguided attempts to cut costs: IT gets to say 'I told you so'
IT Jobs, IT Management, IT Training, Desktop PCs, Laptop PCs, Data Security, Encryption, Servers, Workstations, your IT tales
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Good job! You just got yourself fired

March 13, 2013
IT staffer's competence, skill, and professionalism don't bode well when a new CEO takes over a floundering company
IT Jobs, IT Management, IT Training, Outsourcing, your IT tales
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