Enough! Project scope creeps past the boiling point

Enough! Project scope creeps past the boiling point

Take a client who asks for more and more, subtract professional boundaries, and you get a stressful project for a young techie

08/17/16

Spelling counts: The case of the stuffed server

Spelling counts: The case of the stuffed server

A tech pro jumps in to stop the madness when a company's mail servers come to a screeching halt

08/03/16

Who needs management? Oops, we do

Who needs management? Oops, we do

The company's ancient tech isn't the only overlooked aspect of a troubled business. The employees aren't so well tended either

07/27/16

Paper chase: On the trail of an overactive printer

Paper chase: On the trail of an overactive printer

Remote settings get the best of tech pro and employee as a mammoth print job won't stop

07/20/16

Dear clueless user: Please stop calling

Dear clueless user: Please stop calling

Help desk is left hanging on the line when an especially dense employee can't see the simple answers to their tech problems

07/06/16

If all else fails, start with the IT basics

If all else fails, start with the IT basics

Or start from the beginning in the first place to save a lot of hassle

06/29/16

Tenacious IT: 7 true-life tales of techie triumph

Tenacious IT: 7 true-life tales of techie triumph

For quirky, elusive IT issues, tech pros dig deep within until they uncover the final clue

06/22/16

Dismissals and doubt: The reality of culture change

Dismissals and doubt: The reality of culture change

The CEO announces an admirable plan to improve working conditions, but the results are less than ideal for company employees

06/15/16

When a printer purchase turns into a printer project

When a printer purchase turns into a printer project

Is it too much to ask to think through a plan and consult the right people before moving forward? For one manager, apparently so

06/08/16

All you need to know about tech support you learn in kindergarten

All you need to know about tech support you learn in kindergarten

Computer science classes don't hurt either, but many help desk calls can be solved with basic courtesy and respect for the user

06/01/16

User interrupted: PC plagued by mysterious reboots

User interrupted: PC plagued by mysterious reboots

A techie gets drawn into a power play of sorts with an intermittent yet persistent computer issue that keeps hitting the help desk

05/25/16

New IT disruption sparks old IT eruption

New IT disruption sparks old IT eruption

It should be good times at a growing company, but success exposes the ugly underbelly of corporate culture

05/18/16

Another rainy day at the help desk

Another rainy day at the help desk

Counselor, sleuth, magician, and even techie -- it's all in a day's work at the help desk

05/11/16

Help desk confounded by helplessness

Help desk confounded by helplessness

Two tales from the help desk prove that you can't fix clueless

05/04/16

Check your work! 2 tales of tech cluelessness

Check your work! 2 tales of tech cluelessness

It's become a common occurrence: Missed details that point to a lack of foresight and quality control by IT

04/27/16

Alarm bells ring while the boss turns a deaf ear

Alarm bells ring while the boss turns a deaf ear

What’s that noise? It's not the alarm -- it's the sound of money being flushed down the drain, thanks to a questionable security plan

04/13/16

 User stores files where Windows refuses to go

User stores files where Windows refuses to go

Quick tip from the help desk: Name your files wisely ... if you ever want to see them again

04/06/16

Don't let an MBA near your disaster recovery plan

Don't let an MBA near your disaster recovery plan

Thunder! Lightning! Tornados! And the aftermath of an MBA's dubious disaster recovery plan

03/30/16

Who you gonna call? Mousebusters!

Who you gonna call? Mousebusters!

Ghost in the machine? Everyone seems to think so when the wireless mice don't work as expected

03/23/16

Document shredder leaves data security in tatters

Document shredder leaves data security in tatters

A company's transition to electronic documentation takes an alarming turn when a major weakness is discovered

03/16/16

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