Danger, danger -- the robot arm has gained sentience!

Danger, danger -- the robot arm has gained sentience!

The day's routine is livened up with a tape silo with a robotic arm, a tool to automate tasks, and a tech staff with a sense of humor

09/17/14

When servers go silent: An admin's nightmare

When servers go silent: An admin's nightmare

Amid a routine cleanup, a tech is confronted with the deafening silence of servers gone offline

09/10/14

Slackers in the office? Must be the boss's kids

Nepotism rears its ugly head when a new timekeeping system reveals two workers' lazy, cheating ways

09/03/14

Back to basics: 5 baffling tech support tales

Kill this key! Use your bionic vision! Play family counselor! These requests are all in a day's work at the help desk

08/27/14

Are you experienced? Not for this IT job

Good luck to the IT manager and assistant separating fact from fiction as they try to fill a networking position

08/20/14

A do-nothing CFO gets the upgrade he deserves

A CFO more interested in golf than in work gets the biggest, baddest machine IT can provide -- but don't look under the hood

08/13/14

Overpromised, underdelivered -- and the joke's on them

Mishaps and misfires pile up when a vendor miscalculates badly on an IT project's scope and cost

08/06/14

Company Casanova leaves trail of broken hearts, busted servers

The office Lothario is the most popular person in the company until his favors go too far -- and catch the president's attention

07/30/14

Office tyrant: My way or the highway -- hey, come back!

Enough is enough for an IT contractor working under a tempestuous boss who terrorizes the employees

07/16/14

Our fault? Read the project audit and weep

A wise development team brings in the big guns against accusations of mismanagement on a troubled software project

07/09/14

What! Porn in the office? Oh, never mind

A tech pro is charged with monitoring Web use at a family business, but gets an unexpected response when the worst offender is revealed

07/02/14

Paging IT: Please report to the emergency room stat!

A techie rushes to the emergency room when critical equipment goes down -- and uncovers the most basic problem of all

06/18/14

No boss? No problem! An ERP upgrade done right

When a messy ERP transition hits rough waters, one tech pro relies on know-how, grit, and luck to right the ship

06/11/14

Famous last words: Our antivirus totally works

It takes an in-office infection to convince a client that upgrading its security measures is a good idea

06/04/14

Dear user: It was your mistake, deal with it

A strange accounting number is traced to a user, who insists it's not her fault and that someone's trying to sabotage her

05/21/14

Hot boss, cold boss: This tech pro just had no chance

Two bosses can't control their feelings and miscommunicate, sabotaging their current contract and a potential new one

05/14/14

A missed detail derails a server room move

A project takes on a life of its own when Internet, intranet, and phone connections act up -- and the reason remains elusive

05/07/14

Dear bosses: Grow up or get lost

To discourage the business owners' meddling, a techie tries to keep them occupied while the employees (gasp!) do their jobs

04/30/14

Be careful what you wish for: The dream job that wasn't

A tech pro pins his hopes to a new position with a great boss at a great company. What could go wrong?

04/23/14

Congrats on the new job! Please disregard all the red flags

A fledgling developer is so thrilled to land a temporary gig that he misses the numerous warning signs screaming out at him

04/16/14

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