Lax security? Now you're stuck, sucker

Lax security? Now you're stuck, sucker

Sometimes a security lesson has to hit them where it hurts before the user learns

11/30/16

Motivated and efficient? You don’t belong here

Motivated and efficient? You don’t belong here

Congrats, you've landed a new job! Too bad poor management and low initiative are the company norm

11/09/16

A tale of two bosses: A stud gives way to a dud

A tale of two bosses: A stud gives way to a dud

Are you a leader or a manager? At one IT department, the difference couldn't be clearer with a change in execs

11/02/16

Even a disaster can’t save this IT department

Even a disaster can’t save this IT department

Budget cutbacks, overworked employees, and out-of-date systems lead to a middle-of-the-night emergency -- but little response from management

10/26/16

Tech support or babysitting? It can be hard to tell

Tech support or babysitting? It can be hard to tell

Fix my password, hook up my computer, and hold my hand -- it's all in a day's work for tech support

10/12/16

Network duty calls -- every 15 minutes

Network duty calls -- every 15 minutes

Tick tock, there goes the network! A techie tries to get to the bottom of an internet outage that runs like clockwork

10/05/16

Advice from IT: Next time, learn how to use a computer

Advice from IT: Next time, learn how to use a computer

When a core team member bows out, a crucial process hits an insurmountable obstacle -- until IT swoops in

09/28/16

Caught between security and stupidity

Caught between security and stupidity

A simple call to tech support first uncovers an alarming problem, then leads to another festering issue at a client company

09/21/16

Outdated and ill advised: How not to do email security

Outdated and ill advised: How not to do email security

You've probably heard of security by obscurity, but one company's email policy takes it to the extreme

09/14/16

Too many cooks whip up a networking mess

Too many cooks whip up a networking mess

Cheap bosses and bad decisions add up to a networking disaster, and one tech pro has to undo the damage

09/07/16

A little help here! Execs ignore overworked tech team

A little help here! Execs ignore overworked tech team

When a crucial department at a growing company is starved of resources, employee stress and sickness mount

08/31/16

Enough! Project scope creeps past the boiling point

Enough! Project scope creeps past the boiling point

Take a client who asks for more and more, subtract professional boundaries, and you get a stressful project for a young techie

08/17/16

Spelling counts: The case of the stuffed server

Spelling counts: The case of the stuffed server

A tech pro jumps in to stop the madness when a company's mail servers come to a screeching halt

08/03/16

Who needs management? Oops, we do

Who needs management? Oops, we do

The company's ancient tech isn't the only overlooked aspect of a troubled business. The employees aren't so well tended either

07/27/16

Paper chase: On the trail of an overactive printer

Paper chase: On the trail of an overactive printer

Remote settings get the best of tech pro and employee as a mammoth print job won't stop

07/20/16

Dear clueless user: Please stop calling

Dear clueless user: Please stop calling

Help desk is left hanging on the line when an especially dense employee can't see the simple answers to their tech problems

07/06/16

If all else fails, start with the IT basics

If all else fails, start with the IT basics

Or start from the beginning in the first place to save a lot of hassle

06/29/16

Tenacious IT: 7 true-life tales of techie triumph

Tenacious IT: 7 true-life tales of techie triumph

For quirky, elusive IT issues, tech pros dig deep within until they uncover the final clue

06/22/16

Dismissals and doubt: The reality of culture change

Dismissals and doubt: The reality of culture change

The CEO announces an admirable plan to improve working conditions, but the results are less than ideal for company employees

06/15/16

When a printer purchase turns into a printer project

When a printer purchase turns into a printer project

Is it too much to ask to think through a plan and consult the right people before moving forward? For one manager, apparently so

06/08/16

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