You went where? School rivalry bleeds into boardroom

You went where? School rivalry bleeds into boardroom

A project lead puts in the work, does the research, and makes the case before the board, but the ultimate decision comes down to a surprising detail

02/03/16

The printer’s possessed! Hit the panic button

The printer’s possessed! Hit the panic button

A printer prank works a little too well, and a joke almost brings the office to a standstill

01/27/16

From IT hero to IT zero: The tale of a typo

From IT hero to IT zero: The tale of a typo

All eyes fall on IT when a program goes awry. Now it's up to the techie to work out the solution, down to the tiniest detail

01/20/16

Going home, IT guy? Not so fast

Going home, IT guy? Not so fast

For one tech pro, the reward for a successful migration is an extended and unexpected stay in the office

01/13/16

From bad jobs to new beginnings: Techies take a chance

From bad jobs to new beginnings: Techies take a chance

What good can come from a nightmare job? You might find the motivation to walk away and find a new, better opportunity

12/23/15

Keyboard spill stymies spreadsheet slob

Keyboard spill stymies spreadsheet slob

A user's slovenly ways make basic tech support harder than it has to be

12/16/15

The recruiter rings twice -- and still gets it wrong

The recruiter rings twice -- and still gets it wrong

A company's sloppy recruiters waste employees' time with false flattery and slipshod research

12/09/15

Help desk? You need an analyst’s couch

Help desk? You need an analyst’s couch

When dealing with surly users, step lightly, keep your head, and let your expertise lead the way

12/02/15

Presto! Practical magic at the help desk

Presto! Practical magic at the help desk

When a user's new PC is missing a vital workflow piece that seems lost forever, a stroke of good luck saves the day

11/25/15

Hopeless at the help desk: A tale of two users

Hopeless at the help desk: A tale of two users

Sometimes working in tech support feels like 'Groundhog Day' -- minus the incremental progress

11/18/15

Fashion faux pas leads to laptop lockdown

Fashion faux pas leads to laptop lockdown

When the CIO's laptop keeps inexplicably locking, the IT team tracks down an unconventional culprit

11/11/15

HR vs. IT: A backup bout goes three rounds

HR vs. IT: A backup bout goes three rounds

HR and IT duke it out over missing files, and only one winner can emerge from this fight

11/04/15

Liar, liar: When a good manager meets a bad vendor

Liar, liar: When a good manager meets a bad vendor

Even veteran IT pros can be taken in by slippery vendors and deals that are too good to be true

10/28/15

Did you hear about the dead mouse? Hilarity at the help desk

Did you hear about the dead mouse? Hilarity at the help desk

Tech support's prime directive: Solve the problem at hand -- and save your laughter for later if you can possibly help it

10/21/15

Newbies, nerves, and networking: Lessons for IT rookies

Newbies, nerves, and networking: Lessons for IT rookies

You have to start somewhere, and when you're the new tech in the office, those early days can be full of surprises and discoveries

10/14/15

Who has your back? Not this IT team

Who has your back? Not this IT team

For one techie, a pair of unresponsive colleagues and an opportunistic consultant needlessly complicate a significant email project

10/07/15

Dumb user errors? Must be Monday at the help desk

Dumb user errors? Must be Monday at the help desk

Everyone has bad days, but the start of the week seems to bring out no-brainer help requests around the office

09/30/15

Layoff rumors? This VP can't handle the truth

Layoff rumors? This VP can't handle the truth

A tense job environment is made worse by a senior VP chasing down snitches and leaks

09/23/15

Know-it-all newbies learn a red-hot lesson

Know-it-all newbies learn a red-hot lesson

For a seasoned techie, it's tough to find the right balance of assisting or letting young IT pros learn their own lessons through trial and error

09/09/15

Is your future boss a scumbag? Trust your gut

Is your future boss a scumbag? Trust your gut

An IT pro gets bad vibes at a job interview and later learns there's good reason for those suspicions

09/02/15

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