Locked out of the server room -- and the key quest begins

Locked out of the server room -- and the key quest begins

The server room door won't open, and the team scrambles to find a way in

04/22/15

Pompous professor swallows placebo PC

Pompous professor swallows placebo PC

A tech pro's people skills are put to the test by a professor who demands more computing power than he knows how to handle

04/15/15

Client or grifter? The free work stops now

Client or grifter? The free work stops now

For far too long, a sneaky customer scams his way through the system to procure free work from unsuspecting developers

04/08/15

How to get ahead in IT: Always agree with the boss

How to get ahead in IT: Always agree with the boss

The formula is simple at one company: Nod your head and keep your job -- but keeping your dignity is another matter

04/01/15

Sure, change providers -- but please let IT know

Sure, change providers -- but please let IT know

When the phones go down at a remote office, IT comes to the rescue, only to discover the shoddy habits of the local team

03/25/15

Caution: Sleazy client on rampage

Caution: Sleazy client on rampage

One client pushes the limits on accounting and treatment of employees -- but gets busted on something else

03/18/15

What to do when IT is broken -- and management doesn't care

What to do when IT is broken -- and management doesn't care

An IT pro tackles deep system issues at one company -- then realizes the worst problems are skin deep

03/11/15

Impossible deadline? Stupid contract? Time to bail

From the get-go the project was problematic, and after a while, it wasn't worth the hassles

02/25/15

Dude, you’re blocking my Internet

A faulty satellite Internet connection is traced to a basic obstruction, which all but the vendor's technician overlooked

02/11/15

Good-bye and good riddance: The gift of getting fired

Good-bye and good riddance: The gift of getting fired

A techie runs the gauntlet with a distant, demanding boss -- and comes out the winner after the ordeal

02/04/15

Install once, fail twice: A tale of shoddy upgrade

Install once, fail twice: A tale of shoddy upgrade

Two is the unlucky number for one company where an Internet upgrade starts off wrong, then bites back later

01/28/15

Data spot check: Oh no, could it all be wrong?

Data spot check: Oh no, could it all be wrong?

A techie stumbles upon the perfect storm of a cranky system and dubious data -- and the troubling results of their union

01/21/15

A survivor's guide to IT job searches

A survivor's guide to IT job searches

One tech pro navigates a maze of tests, interviews, and recruiters in search of gainful employment

01/14/15

Management manifesto: Upgrades for me, pink slips for thee

Management manifesto: Upgrades for me, pink slips for thee

How many ways can management stick it to employees? One company knocks them around with performance reviews and layoffs, then follows up with an extra slap in the face

01/07/15

Bloopers, breakdowns, and bad jobs: The IT chronicles

Bloopers, breakdowns, and bad jobs: The IT chronicles

Who says IT is boring? The last year of on-the-job stories from tech pros would indicate otherwise

12/24/14

Break free or be broken: Escape from management hell

Break free or be broken: Escape from management hell

One by one, the developers slip away at a company where the execs mismanage employees, funds, and customer relationships

12/10/14

How to crash the data center with one word

How to crash the data center with one word

A single word on a simple button does not mean what an admin thinks it means during what should be a routine weekend job

12/03/14

8 feel-good tales of life in IT

8 feel-good tales of life in IT

A techie's life isn't all needy users, clueless execs, and balky machines. At times you can enjoy and give thanks for a job well done

11/26/14

Admins and developers: Two teams separated by a common language

Admins and developers: Two teams separated by a common language

The admins and developers agree on a plan for a security fix, but in the ensuing fiasco, realize they weren't on the same page at all

11/19/14

All clues point to fraud o'clock at the steel mill

All clues point to fraud o'clock at the steel mill

A fledgling programmer tracks down the answer to a nagging question, to the old guard's displeasure

11/12/14

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