Help desk confounded by helplessness

Help desk confounded by helplessness

Two tales from the help desk prove that you can't fix clueless

05/04/16

Check your work! 2 tales of tech cluelessness

Check your work! 2 tales of tech cluelessness

It's become a common occurrence: Missed details that point to a lack of foresight and quality control by IT

04/27/16

Alarm bells ring while the boss turns a deaf ear

Alarm bells ring while the boss turns a deaf ear

What’s that noise? It's not the alarm -- it's the sound of money being flushed down the drain, thanks to a questionable security plan

04/13/16

 User stores files where Windows refuses to go

User stores files where Windows refuses to go

Quick tip from the help desk: Name your files wisely ... if you ever want to see them again

04/06/16

Don't let an MBA near your disaster recovery plan

Don't let an MBA near your disaster recovery plan

Thunder! Lightning! Tornados! And the aftermath of an MBA's dubious disaster recovery plan

03/30/16

Who you gonna call? Mousebusters!

Who you gonna call? Mousebusters!

Ghost in the machine? Everyone seems to think so when the wireless mice don't work as expected

03/23/16

Document shredder leaves data security in tatters

Document shredder leaves data security in tatters

A company's transition to electronic documentation takes an alarming turn when a major weakness is discovered

03/16/16

Printer predicament: Eager exec gets what he deserves

Printer predicament: Eager exec gets what he deserves

An IT pro's logistics are ignored as an exec barrels through with his new printer plan

03/02/16

Hospital IT team badly needs a database doctor

Hospital IT team badly needs a database doctor

Good doctors keep up with medical and technological breakthroughs, but at one hospital, the same can't be said for the IT staff

02/24/16

Tin can alley: The office that can't connect

Tin can alley: The office that can't connect

Success comes back to bite an IT team when the execs decide to open up an office that's practically off the grid

02/17/16

3 tales from the IT contractor roller coaster

3 tales from the IT contractor roller coaster

From surprise hires to difficult colleagues, an IT pro shares stories from both sides of the temp worker's desk

02/10/16

You went where? School rivalry bleeds into boardroom

You went where? School rivalry bleeds into boardroom

A project lead puts in the work, does the research, and makes the case before the board, but the ultimate decision comes down to a surprising detail

02/03/16

The printer’s possessed! Hit the panic button

The printer’s possessed! Hit the panic button

A printer prank works a little too well, and a joke almost brings the office to a standstill

01/27/16

From IT hero to IT zero: The tale of a typo

From IT hero to IT zero: The tale of a typo

All eyes fall on IT when a program goes awry. Now it's up to the techie to work out the solution, down to the tiniest detail

01/20/16

Going home, IT guy? Not so fast

Going home, IT guy? Not so fast

For one tech pro, the reward for a successful migration is an extended and unexpected stay in the office

01/13/16

From bad jobs to new beginnings: Techies take a chance

From bad jobs to new beginnings: Techies take a chance

What good can come from a nightmare job? You might find the motivation to walk away and find a new, better opportunity

12/23/15

Keyboard spill stymies spreadsheet slob

Keyboard spill stymies spreadsheet slob

A user's slovenly ways make basic tech support harder than it has to be

12/16/15

The recruiter rings twice -- and still gets it wrong

The recruiter rings twice -- and still gets it wrong

A company's sloppy recruiters waste employees' time with false flattery and slipshod research

12/09/15

Help desk? You need an analyst’s couch

Help desk? You need an analyst’s couch

When dealing with surly users, step lightly, keep your head, and let your expertise lead the way

12/02/15

Presto! Practical magic at the help desk

Presto! Practical magic at the help desk

When a user's new PC is missing a vital workflow piece that seems lost forever, a stroke of good luck saves the day

11/25/15

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