Advice from IT: Next time, learn how to use a computer

Advice from IT: Next time, learn how to use a computer

When a core team member bows out, a crucial process hits an insurmountable obstacle -- until IT swoops in

09/28/16

Caught between security and stupidity

Caught between security and stupidity

A simple call to tech support first uncovers an alarming problem, then leads to another festering issue at a client company

09/21/16

Outdated and ill advised: How not to do email security

Outdated and ill advised: How not to do email security

You've probably heard of security by obscurity, but one company's email policy takes it to the extreme

09/14/16

Too many cooks whip up a networking mess

Too many cooks whip up a networking mess

Cheap bosses and bad decisions add up to a networking disaster, and one tech pro has to undo the damage

09/07/16

A little help here! Execs ignore overworked tech team

A little help here! Execs ignore overworked tech team

When a crucial department at a growing company is starved of resources, employee stress and sickness mount

08/31/16

Enough! Project scope creeps past the boiling point

Enough! Project scope creeps past the boiling point

Take a client who asks for more and more, subtract professional boundaries, and you get a stressful project for a young techie

08/17/16

Spelling counts: The case of the stuffed server

Spelling counts: The case of the stuffed server

A tech pro jumps in to stop the madness when a company's mail servers come to a screeching halt

08/03/16

Who needs management? Oops, we do

Who needs management? Oops, we do

The company's ancient tech isn't the only overlooked aspect of a troubled business. The employees aren't so well tended either

07/27/16

Paper chase: On the trail of an overactive printer

Paper chase: On the trail of an overactive printer

Remote settings get the best of tech pro and employee as a mammoth print job won't stop

07/20/16

Dear clueless user: Please stop calling

Dear clueless user: Please stop calling

Help desk is left hanging on the line when an especially dense employee can't see the simple answers to their tech problems

07/06/16

If all else fails, start with the IT basics

If all else fails, start with the IT basics

Or start from the beginning in the first place to save a lot of hassle

06/29/16

Tenacious IT: 7 true-life tales of techie triumph

Tenacious IT: 7 true-life tales of techie triumph

For quirky, elusive IT issues, tech pros dig deep within until they uncover the final clue

06/22/16

Dismissals and doubt: The reality of culture change

Dismissals and doubt: The reality of culture change

The CEO announces an admirable plan to improve working conditions, but the results are less than ideal for company employees

06/15/16

When a printer purchase turns into a printer project

When a printer purchase turns into a printer project

Is it too much to ask to think through a plan and consult the right people before moving forward? For one manager, apparently so

06/08/16

All you need to know about tech support you learn in kindergarten

All you need to know about tech support you learn in kindergarten

Computer science classes don't hurt either, but many help desk calls can be solved with basic courtesy and respect for the user

06/01/16

User interrupted: PC plagued by mysterious reboots

User interrupted: PC plagued by mysterious reboots

A techie gets drawn into a power play of sorts with an intermittent yet persistent computer issue that keeps hitting the help desk

05/25/16

New IT disruption sparks old IT eruption

New IT disruption sparks old IT eruption

It should be good times at a growing company, but success exposes the ugly underbelly of corporate culture

05/18/16

Another rainy day at the help desk

Another rainy day at the help desk

Counselor, sleuth, magician, and even techie -- it's all in a day's work at the help desk

05/11/16

Help desk confounded by helplessness

Help desk confounded by helplessness

Two tales from the help desk prove that you can't fix clueless

05/04/16

Check your work! 2 tales of tech cluelessness

Check your work! 2 tales of tech cluelessness

It's become a common occurrence: Missed details that point to a lack of foresight and quality control by IT

04/27/16

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