IT gets a taste of the other side of tech support

IT gets a taste of the other side of tech support

In search of a simple service, a techie is frustrated personally and professionally by bad web work

03/01/17

Hotheaded manager backs tech into a corner

Hotheaded manager backs tech into a corner

A higher-up wants a problem fixed yesterday, and a busy techie has to improvise a quick solution—without alerting upper management

02/15/17

Bad prep puts company’s cash cow out to pasture

Bad prep puts company’s cash cow out to pasture

The looming Y2K deadline forces a company to reckon with its lack of ongoing maintenance

02/08/17

Servers and scars: The perils of shortcuts

Servers and scars: The perils of shortcuts

Haste makes waste, as one techie observes on both a professional and a personal level

01/25/17

Cool-headed techie defuses hot-tempered users

Cool-headed techie defuses hot-tempered users

The first rule of help desk: Chill out when the heated support calls come in. The solutions will roll in soon after

01/18/17

Just say no to a bad job -- the fun way

Just say no to a bad job -- the fun way

Honesty is the best policy when you're interviewing for a job that you already know is not the right fit

01/04/17

7 hardware horror stories from the help desk

7 hardware horror stories from the help desk

Used, abused, and kinda rude -- unfortunately, that's what IT has come to expect of workers and company-issued hardware

12/21/16

Curiosity and chaos: A Unix newbie’s journey

Curiosity and chaos: A Unix newbie’s journey

A newbie is off to a grand start in the tech world, until an innocent mistake brings down the house

12/14/16

Got pliers? IT ninja attempts delicate operation

Got pliers? IT ninja attempts delicate operation

It never hurts to be a jack-of-all-trades in IT, but you can't plan for some job skills

12/07/16

Lax security? Now you're stuck, sucker

Lax security? Now you're stuck, sucker

Sometimes a security lesson has to hit them where it hurts before the user learns

11/30/16

Motivated and efficient? You don’t belong here

Motivated and efficient? You don’t belong here

Congrats, you've landed a new job! Too bad poor management and low initiative are the company norm

11/09/16

A tale of two bosses: A stud gives way to a dud

A tale of two bosses: A stud gives way to a dud

Are you a leader or a manager? At one IT department, the difference couldn't be clearer with a change in execs

11/02/16

Even a disaster can’t save this IT department

Even a disaster can’t save this IT department

Budget cutbacks, overworked employees, and out-of-date systems lead to a middle-of-the-night emergency -- but little response from management

10/26/16

Tech support or babysitting? It can be hard to tell

Tech support or babysitting? It can be hard to tell

Fix my password, hook up my computer, and hold my hand -- it's all in a day's work for tech support

10/12/16

Network duty calls -- every 15 minutes

Network duty calls -- every 15 minutes

Tick tock, there goes the network! A techie tries to get to the bottom of an internet outage that runs like clockwork

10/05/16

Advice from IT: Next time, learn how to use a computer

Advice from IT: Next time, learn how to use a computer

When a core team member bows out, a crucial process hits an insurmountable obstacle -- until IT swoops in

09/28/16

Caught between security and stupidity

Caught between security and stupidity

A simple call to tech support first uncovers an alarming problem, then leads to another festering issue at a client company

09/21/16

Outdated and ill advised: How not to do email security

Outdated and ill advised: How not to do email security

You've probably heard of security by obscurity, but one company's email policy takes it to the extreme

09/14/16

Too many cooks whip up a networking mess

Too many cooks whip up a networking mess

Cheap bosses and bad decisions add up to a networking disaster, and one tech pro has to undo the damage

09/07/16

A little help here! Execs ignore overworked tech team

A little help here! Execs ignore overworked tech team

When a crucial department at a growing company is starved of resources, employee stress and sickness mount

08/31/16

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