The true cost of offshore tech support

April 06, 2010
Tales from the trenches: Why offshore tech support may be costing practitioners more than it saves
Outsourcing
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What to expect from PayPal dispute resolution

April 02, 2010
How your consumer rights are protected when making purchases through PayPal
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HP's big bet on better tech support

March 29, 2010
Hewlett-Packard is pouring money and initiatives into its customer support offerings. Is it working?
Tech Support
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The mandated purgatory of offshore tech support

March 24, 2010
Gripe Line readers share insight on Dell tech support and why you're bound for endless frustration when your call lands offshore
Tech Support
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Your best route to dispute resolution

March 22, 2010
When things go wrong with a new piece of equipment, you have several options to protect yourself from poor dispute resolution
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Beware the perils of offshore tech support

March 18, 2010
An Adobe customer looks for an Audition expert and finds frustration in what may be yet another disturbing tech support trend
Tech Support
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In defense of Dell's customer service

March 15, 2010
Readers weigh in on Dell's poor customer service rankings, pointing out that not all of Dell's service offerings are the same
Tech Support
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Better Business Bureau: Tech complaints on the rise

March 12, 2010
According to BBB report, computer dealers received 18 percent more complaints last year, but cell phone industry tops the list
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Readers sound off against defective hardware and poor PC ratings

March 08, 2010
Readers weigh in with their thoughts on PC maker rankings and hard drive reliability and service
Tech Support
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When Web hosts fail and domains disappear

March 04, 2010
How to avoid the unthinkable: Your domain and Web host go belly-up, taking your Web presence with them
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