The consumer rebate debate

May 11, 2010
A bad experience with Sprint, a speedy response from T-Mobile, and a surprising notice from Western Digital lead the Gripe Line to wonder if the consumer rebate game has changed
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HP's loss becomes Lexmark's gain

May 06, 2010
A reader's public gripe about the lack of Windows 7 drivers for his LaserJet printer nets an unlikely benefactor: HP's competitor
Printers
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ZoneAlarm's alarming pricing glitch

May 04, 2010
A Gripe Line reader smells a bait and switch when the price for his security software mysteriously jumps at checkout
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Verizon's slow road to password recovery

May 03, 2010
A Gripe Line reader finds an arcane flaw in Verizon Wireless's "password recovery" system for the MiFi
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The universal truth of tech support: Frustration

April 28, 2010
A new study finds that consumers aren't getting the support they need from their computer manufacturers
Tech Support
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When retailer refunds go unrequited

April 22, 2010
One year of waiting for an elusive refund from Adobe drives reader to Gripe Line for help
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HP experts to host online printer troubleshooting event

April 20, 2010
HP will host a 24-hour online event during which you can ask HP's printer experts your toughest printer questions
Tech Support
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Where are my Windows 7 print drivers?

April 19, 2010
Many HP printers still lack drivers even for Vista. Here's why so many printers are abandoned with each new operating system
Printers
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Protect yourself against identity theft

April 13, 2010
Want to safely dispose of your sensitive documents? The Better Business Bureau's Secure Your ID Day provides the hardware -- just bring your own paperwork
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Stop telemarketers from calling your cell phone

April 08, 2010
Despite the Do Not Call Registry, telemarketers are back and they know where to reach you: on your mobile phone. Here's how to keep them at bay
Mobile Apps
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