Fostering innovation as a matter of policy

December 03, 2010
A lesson in technical innovation from an unlikely locale -- the Rhone Alps region of France
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The ever bleak future of tech support

November 29, 2010
Just when you thought tech support couldn't get any worse, trends suggest our tech-savvy workforce may be in decline
Tech Support
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A silver lining to HP tech support

November 23, 2010
Despite taking flak at the Gripe Line, Hewlett-Packard is winning awards for service -- thanks in large part to experts like you
Tech Support
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Held hostage by service calls

November 12, 2010
Waiting at home for installation or repairs can feel like a prison sentence -- and costs U.S. businesses $13 billion per year
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How to protect hard drives against cold weather hazards

November 08, 2010
With cold weather coming, does my laptop need special protection? I asked people who should know
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ATM skimming: Cash machine paranoia justified

November 05, 2010
One in five people have fallen prey to ATM skimming. Here's how to avoid getting robbed
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Ditching your mobile contract when cell service drops off

November 02, 2010
For one T-Mobile customer, relocating to a no-service area should not mean having to honor a cellular contract
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Readers weigh in on telemarketing, printer ink, and poor HP service

October 29, 2010
Gripe Line faithful share telephone survey pranks, the upside of refilling printer cartridges, and woeful tales of HP disservice
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The myths and strange science of printer ink

October 26, 2010
A quest to cut ink costs illuminates several truths about printer consumables
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Roxio upgrade goes awry

October 19, 2010
Nearly indistinguishable packaging turns one reader's Creator Pro upgrade into a major headache
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