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Overseeing a 140,000-person enterprise, serving
business and government clients in 60 countries,
Terry Milholland is both CTO and CIO of Plano,
Texas-based Electronic Data Systems (EDS).
Wearing his CTO hat, he establishes company
policies and architectures for incorporating
technological innovations into EDS' services, which
include consulting, communications, and process
management. Milholland has had a lead role in
enterprisewide digital transformation, helping to
develop standardized processes and Web-based
systems that have brought substantial productivity
gains to the company.
In the current economic climate, Milholland says that
"leaders must have a fundamental understanding of business strategy. ...
Every company ... is focused on improving efficiency and reducing costs. This
puts an even greater premium on innovation -- coming up with new ideas to
get more out of existing IT investments."
Milholland says IT executives need to learn several lessons from the economic
downturn. "First, have a flexible process and systems investment plan in
place. Second, ensure your plan is continuously aligned with your company's
business strategy. Third, make your plans scalable to business cycles. Fourth,
be sure the people on your team understand the language of business -- not
just IT," he says.
-- E.E.
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