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Randy McCoy, CTO of Norcross, Ga.-based
CheckFree, is finding himself at the center of an
expanding universe of electronic billing. Clients
include Bank of America, Yahoo, and America Online.
The service reaches more than 6.5 million consumers
through a variety of outlets, including major U.S.
banks and brokerage firms, Internet-based banks,
portals, and financial sites.
"We are working with 250 of the nation's biggest
billers to figure out how to fulfill their billing needs,"
McCoy says. CheckFree runs the technology for
many of the financial-services providers on the Web.
And to continue to offer cutting-edge service,
McCoy is dealing with a dizzying set of evolving
technologies and business partnerships to ensure security, customization, and
customer retention.
"Personally, I think the challenge is energizing," McCoy says. "It's an
ever-changing business. Every year, the technology completely changes. I
couldn't have it any other way."
McCoy says that evolving relationships among billers is growing increasingly
complicated. He says he is forging technology strategy to deal with credit
card companies, banks, and enterprises that are establishing their own
electronic billing systems -- a heady mix of business plans.
-- J.M.
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