Anonymous

Who is Anonymous? It's you, the IT pro, who shares true experiences from the job. Since 2005, the many Anonymous writers have entertained and commiserated with peers through stories of personal blunders, coping with poor managers, trying to communicate with users, and resolving tech problems. Submit your story, and if we publish it in the Off the Record blog we'll send you a $50 American Express gift cheque -- and, of course, keep you Anonymous. (Note that by submitting a story to InfoWorld, you give InfoWorld Media Group, its affiliates, and licensees the right to republish this material in any medium in any language. You retain the copyright to your work and may also publish it without restriction.)

Paper chase: On the trail of an overactive printer

Dear clueless user: Please stop calling

Dear clueless user: Please stop calling

Help desk is left hanging on the line when an especially dense employee can't see the simple answers to their tech problems

If all else fails, start with the IT basics

If all else fails, start with the IT basics

Or start from the beginning in the first place to save a lot of hassle

Tenacious IT: 7 true-life tales of techie triumph

Tenacious IT: 7 true-life tales of techie triumph

For quirky, elusive IT issues, tech pros dig deep within until they uncover the final clue

Dismissals and doubt: The reality of culture change

Dismissals and doubt: The reality of culture change

The CEO announces an admirable plan to improve working conditions, but the results are less than ideal for company employees

When a printer purchase turns into a printer project

When a printer purchase turns into a printer project

Is it too much to ask to think through a plan and consult the right people before moving forward? For one manager, apparently so

All you need to know about tech support you learn in kindergarten

All you need to know about tech support you learn in kindergarten

Computer science classes don't hurt either, but many help desk calls can be solved with basic courtesy and respect for the user

User interrupted: PC plagued by mysterious reboots

User interrupted: PC plagued by mysterious reboots

A techie gets drawn into a power play of sorts with an intermittent yet persistent computer issue that keeps hitting the help desk

New IT disruption sparks old IT eruption

New IT disruption sparks old IT eruption

It should be good times at a growing company, but success exposes the ugly underbelly of corporate culture

Another rainy day at the help desk

Another rainy day at the help desk

Counselor, sleuth, magician, and even techie -- it's all in a day's work at the help desk

Help desk confounded by helplessness

Help desk confounded by helplessness

Two tales from the help desk prove that you can't fix clueless

Check your work! 2 tales of tech cluelessness

Check your work! 2 tales of tech cluelessness

It's become a common occurrence: Missed details that point to a lack of foresight and quality control by IT

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