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Hotheaded manager backs tech into a corner

Bad prep puts company’s cash cow out to pasture

Bad prep puts company’s cash cow out to pasture

The looming Y2K deadline forces a company to reckon with its lack of ongoing maintenance

Servers and scars: The perils of shortcuts

Servers and scars: The perils of shortcuts

Haste makes waste, as one techie observes on both a professional and a personal level

Cool-headed techie defuses hot-tempered users

Cool-headed techie defuses hot-tempered users

The first rule of help desk: Chill out when the heated support calls come in. The solutions will roll in soon after

Just say no to a bad job -- the fun way

Just say no to a bad job -- the fun way

Honesty is the best policy when you're interviewing for a job that you already know is not the right fit

7 hardware horror stories from the help desk

7 hardware horror stories from the help desk

Used, abused, and kinda rude -- unfortunately, that's what IT has come to expect of workers and company-issued hardware

Curiosity and chaos: A Unix newbie’s journey

Curiosity and chaos: A Unix newbie’s journey

A newbie is off to a grand start in the tech world, until an innocent mistake brings down the house

Got pliers? IT ninja attempts delicate operation

Got pliers? IT ninja attempts delicate operation

It never hurts to be a jack-of-all-trades in IT, but you can't plan for some job skills

Lax security? Now you're stuck, sucker

Lax security? Now you're stuck, sucker

Sometimes a security lesson has to hit them where it hurts before the user learns

Motivated and efficient? You don’t belong here

Motivated and efficient? You don’t belong here

Congrats, you've landed a new job! Too bad poor management and low initiative are the company norm

A tale of two bosses: A stud gives way to a dud

A tale of two bosses: A stud gives way to a dud

Are you a leader or a manager? At one IT department, the difference couldn't be clearer with a change in execs

Even a disaster can’t save this IT department

Even a disaster can’t save this IT department

Budget cutbacks, overworked employees, and out-of-date systems lead to a middle-of-the-night emergency -- but little response from management

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