Author Bio
James Borck
James R. Borck is senior contributing editor of the InfoWorld Test Center.

CRM meets business intelligence

Four-way CRM shootout

RIA platforms lend apps more Flash

NetSuite smartens up CRM

SalesLogix closes in on full-service CRM

RightNow completes the suite

Macromedia flexes development muscle

Oracle and IBM move BPEL to the BPI forefront

Talisma attempts to rev CRM engine

DreamFactory 6.35 wakes up Web services

Talisma builds enterprise CRM

Toolkit breathes life into static documents

Clientele banks on self-service strength

RightNow helps customers help themselves

Successful e-services

CRM software on a smaller scale

Cobol preps for a much-needed celebrity makeover with tools from Acucorp and Micro Focus

Closing the collaboration gap

Salesforce.com updates hosted CRM

CommuniGate Pro stalks Exchange

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