Eric Knorr is editor in chief at InfoWorld and has been with the publication since 2003. A technology journalist since the start of the PC era, he has developed content to serve the needs of IT professionals for the past decade. He is the former editor of PC World magazine, the creator of the best-selling The PC Bible, a founding editor of CNET, and a veteran of several dot-com follies. Eric has received the Neal and Computer Press Awards for journalistic excellence.
Back in 2004, the idea of an enterprise application based on open source code was off the wall. Today, SugarCRM is a striking example of what community-based development and viral marketing can do... more