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Controlling media

By Stuart J. Johnston
September 6, 2002


CORPORATE NETWORKS increasingly carry more company information in audio and video files: broadcasts of executive briefings, online training courses for employees and partners, and sales presentations, to name a few. Just as e-mail is a no-brainer for carrying corporate communications, these streams are rapidly becoming essential company assets.

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Although many companies have taken advantage of rich media for years, they typically used it only on the corporate network, which had the bandwidth and security to warrant it. Transmitting proprietary information outside the firewall until recently has been bandwidth-constrained and risky. Further, PCs are open devices that offer would-be intruders many points to intercept the data streams.

As corporate use of audio and video increases, IT will need to increase control over those streams. The shift to multimedia communications, both inside and outside the firewall, means that DRM (digital rights management) is fast becoming another tool in the IT department's information security kit.

New and soon-to-be-released media services products from RealNetworks and Microsoft, both of which contain proprietary DRM systems, take the next step toward transforming streaming audio and video into competitive essentials. Both companies' DRM technologies provide granular approaches to media licensing, allowing IT to specify users' abilities to access digital streams, what they can do with them, and for how long.

DRM systems typically are comprised of a server that stores and transmits the audio and video data, a licensing authority that often resides on the same server, and rights-enabled clients. Microsoft's Windows Media Player 9 and accompanying server and media-encoding products entered beta on Sept. 4. RealOne Player 2 entered beta in late August. Meanwhile, RealNetworks shipped final code of its Helix Universal Server in July. Microsoft's media server software will ship simultaneously with WMP9 later this year.

One question still to be addressed is what level of security can really be achieved? Both systems use PKI technology that allows only the intended receiver of a stream or a file to open it. Still, Microsoft's DRM system was hacked last year, requiring the company to quickly upgrade it. Although that may strike fear into the hearts of record labels and movie studios more than into IT shops, it does give pause. Although RealNetworks' DRM hasn't been hacked, company officials acknowledge that it's only a matter of time.

Both DRM systems provide extensibility in their architectures so that updates containing new algorithms to block further breaks can be quickly created and streamed to all servers and clients. When a break occurs, both systems also provide the ability to revoke previously issued licenses. They also block attempts to bypass expiration dates by turning back the computer's clock. In a sense, this is an extension of "good enough" security. At the same time, the extensibility makes the licensing systems field upgradable to take advantage of new developments and help avoid technology obsolescence.

Both RealNetworks' and Microsoft's DRM systems have a packaging component that encrypts the content and generates a unique key that is stored in an encrypted license and distributed separately via a licensing server. One difference between the two systems is that RealNetworks provides both the front-and back-end components for DRM as its Media Commerce Suite, separate from its Universal Server.

In the case of Microsoft's DRM system, the content is encrypted using a license key "seed," which is a numeric value known only to the content owner and the license "clearinghouse," and a key ID, which is created by the content owner for each file. When a user requests a license to listen to or view a particular piece of content, the Windows Media License Service uses the license key seed and the key ID to create a key that is encrypted in the license and sent to the user. The user is then able to recover the key and apply the license to the encrypted content.

The license also contains the terms under which the user is allowed to play the content, including when the file can be accessed, how many times, at what security level the player client must be set, whether the license can be backed up and restored, and many other parameters.

Both platforms provide significant granularity of control. Each piece of content can be assigned individual license rights. For instance, an executive briefing could be licensed to play back for each user only once, or to expire after a set time period, even if it hasn't been viewed. The license can also block any attempts to copy or save the stream to a file.

Each user needs to use his or her key to unlock the license to view or listen to the media. Since these DRMs create unique identifiers for each client, it is possible to ascertain where a leaked presentation originated, should that happen.

Other rights include the ability to burn a training video to a CD or DVD once or a set number of times, or the ability to transfer it to another device, such as a PDA. The license may specify that a sales presentation may not be saved, copied, or transferred. Two additions to the DRM system in WMP9 are the ability to protect live content and to acquire licenses for Internet-connected devices, such as PDAs and smart phones. That may help ease IT and business concerns about the security of data exchanged with wireless devices.

Look for these systems to fully embrace Web services standards in the near future. After all, content requires metadata to describe it and license rights is only one example. Microsoft has already applied DRM to protect e-books, and Windows Media is already capable of being embedded in Office XP's PowerPoint 2002. There is no reason DRM technology can't be used to protect Office documents.

Even broader scenarios are possible down the road. As Microsoft's .Net vision moves closer to reality, it's easy to imagine synergies with Office documents and SharePoint Team Services, not to mention peer-to-peer collaborative scenarios involving Groove Networks' Groove. Other applications yet to be tapped in the near term include help desk and customer service.

Furthermore, standards for rights management within a Web services environment have yet to be adopted. But there are several ongoing efforts, including XrML (Extensible Rights Markup Language) and MPEG-4. And because individual users can be uniquely identified, privacy will remain an issue. For the promise of rich media to be fulfilled, these and other issues need to be resolved.


 
Inside Corona: Microsoft improves usability and control


Unless you're in the digital media business, you might not realize how much Microsoft has invested in Windows' integrated media technologies. Virtually all modern Windows PCs can play back smooth, high-resolution digital video with synchronized sound. For Windows Media 9 Series, formerly code-named Corona, Microsoft reworked its entire media framework -- client, server, and SDK -- to meet the demands of enterprise and broadband applications. Corona targets major players in the content arena, including Sony, CNN, and Charter Communications.

Its new features are relevant to any business that can use audio or video to communicate with customers, partners, and employees.

We've been working with the Corona server components ( Windows Media Services) for several weeks as part of our evaluation of Windows .Net Server RC1. The most relevant server-side improvements to Windows' media architecture fall into two main areas: user experience and control.

From a user's perspective, streaming video is an imperfect technology. Pauses and gaps in playback are commonplace even on LANs, and everyone has experienced dropped connections that require closing and reopening the stream. Users on broadband and local connections have to wait several seconds for the player's buffer to load before playback begins. These hassles can make streaming media more trouble than it's worth.

The new Windows Media Services can ride out network glitches through a number of enhancements. Client-to-server connections are resilient. If a network connection is lost during playback, the Corona client layer negotiates an expedited, transparent reconnect when the circuit comes back up. In most cases, brief connectivity losses will go unnoticed by users. Media Services loads Corona's larger client buffers at full network speed, regardless of the clip's playback rate. On a sufficiently fast connection, playback starts immediately after the clip is selected. Buffered data and error correction smooth playback even over error-prone or intermittent (e.g. wireless) links.

The Corona facilities that many record companies will use to protect their music will help other companies control access to confidential information. The Corona architecture restricts and logs clip playback. Server-side user authentication is built into Media Services, and every clip carries a set of policies and permissions that eliminate unauthorized use. The exchange of user credentials is encrypted. Media Services maintains detailed access histories so administrators can monitor delivery and verify security.

Server-side playlists give Media Services unparalleled control over content delivery. An author or administrator can assemble clips on the server and direct that they be played back in a specified order. Users can skip over content only if that right has been granted to them. That feature is meant to support advertising, but it's just as useful for confidentiality notices, policy education, and other must-view business content.

Windows Services' support for live streaming events -- content that is assembled at the server in real time while it is broadcast to users -- is compelling. During a live broadcast, the producer can rearrange and remove material at will, even pre-empting a clip during playback with urgent content. It takes a few seconds for users' playback buffers to empty before the inserted clip plays, but the process requires no intervention from the user.

Microsoft has elevated Media Services to match the robustness of its client framework. Corona is a far better fit for business, LAN, wireless, and broadband applications than previous media server implementations.

-- Tom Yager

     



  BOTTOM LINE
Digital media and DRM
EXECUTIVE SUMMARY
More and more companies are shifting to audio and video files and streams to enhance corporate communications of all kinds, from executive briefings to employee communications and sales training. DRM systems can help protect these corporate assets.

TEST CENTER PERSPECTIVE
DRM software is no longer just about stopping peer-to-peer MP3 swappers from pirating the latest Britney Spears album. As streaming and playback capabilities in media platforms from Microsoft and RealNetworks improve, DRM is becoming another tool in the IT security kit.


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