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Comdex: E-learning experts call for knowledge management rethink By Mark Jones November 15, 2001 6:36 am PT LAS VEGAS -- Chances are you haven't spent much time thinking about e-learning, but start talking about "knowledge management" and C-level executives take notice.
Speaking in light of the fact Cisco CEO John Chambers and EDS Chairman and CEO Dick Brown chose to focus squarely on e-learning issues during their Comdex keynotes, panel members agreed improving employee knowledge transfer has significant impact on corporate productivity and profits. The key to success, according to Paula Moreira, vice president of integrated learning at brick-and-mortar education outfit New Horizons, in Anaheim Calif., is not to focus on e-learning itself. "The key is [e-learning's] all about knowledge management," she said. The way to improve the economy and corporate productivity is to improve knowledge transfer and management, argued another speaker, Sudheer Koneru, executive vice president of products and strategy at Click2learn.com in Bellevue, Wash. "It's all about your business, [speeding up] the core of your knowledge transfer," he said. Also in agreement was Michael Lodato, vice president of market development at e-learning vendor DigitalThink, in San Francisco. DigitalThinking lists Cisco and EDS as its two largest customers, and recently added McDonalds to the list, Lodato said. Using McDonalds as an example, he said the fast food chain is preparing to install PCs in McDonald's stores throughout the United States to help train its 1.5 million employees. "But we didn't build courses, we built video games," explained Lodato, saying the company realized more employees were familiar with video games than traditional corporate computer applications and therefore built the applications to suit. "This is not a white collar tool, this is a business tool," he said. One recent study supporting the panelist's arguments included a report from Ernst & Young, which discovered 49 percent of employees are either "poor" or "very poor" at transferring knowledge to other employees. As a result, the panelists agreed that thinking about traditional knowledge-based enterprise applications such as ERP (enterprise resource planning), CRM (customer relationship management), and BI (business intelligence) tools in isolation was only part of the bigger picture. "E-learning is not going to solve all your business problems," Moreira said. "But it can improve the productivity of your organization." Mark Jones is West Coast news editor at InfoWorld. RELATED ARTICLES RELATED SUBJECTS SPONSORED WHITE PAPERS
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