An IT department provides support for dozens of workers scattered across the United States, most of whom are high on sales skills but low on tech know-how. From the top down, technology is a low priority among the sales staff.
One user gets off the plane, picks up her checked baggage (including her computer bag), and doesn’t discover until the next day that her laptop is missing. Another user goes on vacation and parks the SUV in the airport parking lot, then seems surprised upon return a week later that the laptop stored inside has been stolen.
IT has to rush to get new machines to the users, who probably don’t face any consequences from upper management. From dropped equipment to food smears and lies, the IT department is on the front line.
Which leads the IT pro to offer a tip of the hat to “the majority of users who showed up with 2- and 3- year-old laptops, with many travel miles on them, looking like new. … May their hard drives never fail!”