An employee brings her laptop to the tech department with a list of “weird” issues: random pop-ups, blue screens, lockups, programs launching unexplainably. Tests show a failed cooling fan. Easy enough, and she’s sent on her way with a new laptop -- but returns within a week with similar issues.
The techs ask her to walk through the problem. The user explains that all is fine during the day, and before going to bed she closes all programs and puts it into sleep mode. But in the morning the laptop shows random programs on the screen.
The team runs more scans, diagnostics, and every update imaginable to cover the bases, to no avail. Finally, they see a clue in the BIOS hardware log, which shows that the PC wakes up in the middle of the night, heats up, then cools off. The user has an idea, and the next day all is answered: She discovered her cat sound asleep on the warm laptop, unaware of all the trouble. Truly, context can be everything.