US phone users least likely to switch after security breach

Slow updates by carriers and manufacturers are a long-standing problem, but survey shows that globally, 47 percent of consumers would switch carriers in the event of a security breach

US phone users least likely to switch after security breach

Globally, 47 percent of consumers would switch their mobile phone carrier in the event of a security breach, up 7 percent from last year, but only 29 percent of Americans would do the same, according to a new Nokia survey of more than 20,000 customers.

Mexico ranked the highest, at 73 percent.

Part of the reason for the difference is that customers have different attitudes toward the relationship between them, their phones, and their carriers.

"In some markets, people think that they own the device, and the operator is just the connection," said Giuseppe Targia, vice president of the security and IoT business unit at Nokia Group.

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