Apple replaces defective MacBook cables

Apple replaces defective MacBook cables

Apple said it will replace defective USB-C cables included with its Retina MacBook.

Credit: Roman Loyola

Defective USB-C cables 'may not charge' Retina-grade notebook, Apple says


Apple has launched a cable replacement plan for defective USB-C cables bundled with its pricey Retina MacBook.

The affected cables were included with the MacBook until June 2015, Apple said. The ultra-slim notebook -- which costs between $1,300 and $1,600 -- went on sale in April of that year.

"Your MacBook may not charge or only charge intermittently when it's connected to a power adapter with an affected cable," an Apple support document stated. first reported on the cable replacement program Friday.

MacBook owners can wait for Apple to ship a replacement cable -- it will do that by month's end to those who provided a mailing address during purchase, such as when the notebook was bought online at the company's e-store -- or request one from Apple's support desk, or at an Apple or reseller's store.

Apple hasn't been the only computer maker with cable issues.

Late last month, Microsoft recalled cables included with the Surface Pro, Surface Pro 2 and Surface Pro 3 for devices sold before March 15, 2015. According to the U.S. Consumer Product Safety Commission, the defective power cables have a history of overheating and posed a fire or shock hazard.

Owners of an affected Surface Pro can request a replacement cable from Microsoft's website.

This story, "Apple replaces defective MacBook cables" was originally published by Computerworld.

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