For the past seven years, I have traveled around the world asking organizations what they know, what they don't know, what they need to know and how they come to know. Answers in hand, I have set about examining the data in the context of business outcomes and mission accomplishment (in the case of not-for-profit enterprises). I have come to some broad conclusions about the general state of knowing in the world today.
A paradox has emerged. Generally, our capacity to know (that is, what is knowable) is expanding exponentially, thanks to technology improvements (for example, affordable sensors and improved and accelerated analytics) and the apparently never-ending emergence of new sharing platforms (Facebook, YouTube, etc.).
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