Mercury updates IT Governance Center

Project management suite gains additional forecasting features, expanded dashboard functionality

Mercury Interactive has recently updated its IT Governance Center software, adding to the new 6.0 version additional forecasting features and expanded dashboard functionality.

Mercury's IT Governance Center software suite includes applications for automating and tracking IT projects. Late last year, Mountain View, California-based Mercury began a pilot project enabling customers to access the software through the Internet as a hosted service. That offering, called Mercury Managed Services for IT Governance, now has about a dozen customers, according to Mercury Chief Marketing Officer Christopher Lochhead. Mercury's traditional IT Governance Center software is used by around 450 customers.

Nielsen Media Research. IT Manager of Methods and Measurements Rob Cribben deployed IT Governance Center in January to track the 100 or so projects his organization has running at any given time.

"We have a very large portfolio of projects throughout three business units, ranging from three-month initiatives to two-year initiatives," Cribben said. "We were in need of a portfolio management tool throughout the whole business."

Cribben selected IT Governance Center to replace a hodgepodge of manual processes and ad-hoc tracking methods like spreadsheets. He estimates the software has saved New York-based Nielsen 200 employee hours this quarter.

"Our primary goal is alignment, the ability to make sure we’re meeting the business's strategic goals, but this will also save both time and money," Cribben said.

He particularly likes the "what-if" scenario capabilities of the software, which let users make resource-allocation and planning modifications on the fly and map out their effects. Right now, Cribben has IT Governance Center running as a stand-alone application, but eventually he expects to integrate it with Nielsen's Remedy Help Desk and SAP financial systems.

Mercury IT Governance Center 6.0 is available now, worldwide. Pricing starts around $150,000, with larger deals going into the multi-million-dollar range. The software, one of Mercury's flagship products, competes against governance offerings from vendors including IBM, Compuware, and Niku.