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2004 InfoWorld 100

InfoWorld honors a host of innovative new projects that highlight the resourcefulness of the IT community


To avoid the budget ax, IT departments have made strides in demystifying the black magic of realistic ROI. By the same token, to figure out where the money is going, the business side has endeavored to learn enough to be dangerous about information technology.

Yet most IT managers remain convinced that, outside of a small circle of technologists, no one really understands them or the challenges they face. That’s one reason why the annual InfoWorld 100 is such an important institution: It provides a unique forum where IT managers get the recognition they deserve for smart, successful projects from an audience of their peers.

To enter the winners circle, an InfoWorld 100 project must stretch beyond the typical, off-the-shelf solution. As judges, our editors have an explicit bias toward multiple technologies used in innovative ways to serve well-defined business goals. That’s why, this year, we picked a ground-up development project, UPS’ package flow initiative, as the top InfoWorld 100 project. By closely modeling the logistics of package routing and loading, and writing software to manage them, UPS will eventually save more than half a billion dollars annually.

In this and other winning projects, you will find object lessons to help you plan and sell initiatives — and maybe even help with the day-to-day task of making things work. Like a good blog, the InfoWorld 100 serves as a clearinghouse of ideas for people with similar challenges. Online or offline, that’s essentially the definition of community.

The 2004 InfoWorld 100



Distributed systems optimization



Unified supply-chain management


Beazer Homes

Integrated sales system


Arrow Electronics

Shop-floor control system


Web services partner integration EDUCATION

Academy of Art University

Full ERP and Wi-Fi deployment

Michigan State University

On-demand supply-chain research Somerset Area School District

SSL VPN for unified school network ENERGY


Wireless railcar monitoring


Wireless vibration sensors for tankers Calpine

Dynamic, predictive querying tool Calpine

Integrated risk control system Calpine Energy Services

Energy price/cost reporting Lower Colorado River Authority

Distributed asset management FINANCIAL SERVICES

American Savings Bank

Speech-enabled banking application

Essex Investment Management

E-mail, IM, and document archiving ETrade Financial

Call automation with voice recognition Fifth Third Bancorp

Federated identity with HR outsourcer FirstCommand Financial Services

Financial services portal for personnel Lend Lease

Unified identity/security management Mesirow Financial

Distributed IP-based SAN solution MidAmerica Bank

Business continuity initiative Ocwen Financial

Mortgage database security Quicken Loans

Information lifecycle management RouteOne

Web services credit check service Royal Bank of Canada Investments

Business process management State Street Global Advisors

SAN predictive change management 3Delta Systems

Payment processing security upgrade Wachovia

Grid computing using desktops Wells Fargo

Web portal for commercial customers GOVERNMENT

California Public Utilities Commission

Workflow and document management

City of Culver City

Wi-Fi mesh networking initiative Florida Supreme Court

Database integration and search portal State of Minnesota

Medicare/Medicaid secure identity State of Oregon, Department of Consumerand Business Services

Disk-based backup and recovery United States Navy

Enterprisewide tracking system United States Postal Service

Web app for carrier pickup HEALTH CARE

Beth Israel Deaconess Medical Center

Wi-Fi asset tracking with active RFID

Centegra Health System

Consolidated enterprise portal CyraCom

Multiple language voice recognition Denver Health and Hospital Authority

Smart card employee security Geisinger Health System

Secure medical records system Tuba City Regional Health Care

Scratch ERP rollout with nine modules WellPoint Health Networks

PDA prescription system INSURANCE

Horizon Blue Cross Blue Shield

of New Jersey

Integrated voice recognition system


HIPAA-compliant messaging system Nationwide

Grid computing risk and price modeling Zenith National Insurance

Workflow for claims management LAW ENFORCEMENT

City of Lakewood

Wireless access for patrol officers

King County Prosecuting Attorney’s Office

Electronic document archiving project Northrop Grumman

Data exchange for criminal records Pinellas County Jail

Wi-Fi, barcodes for inmate tracking South Carolina Computer Crime Center

SAN for computer crime task force LEGAL

Paul, Hastings, Janofsky & Walker

Business continuity, remote replication


Barilla Americas

Logistics management initiative

Dufferin Concrete

E-business revamp, customer portal Honeywell

Merging multiple supply chains Johnson & Johnson

Cost control system for contract labor Land O’ Lakes

Document scanning and management Morgan Foods

EDI converted to Internet transport Owens Corning

Business intelligence and data warehousing Pitney Bowes

Wireless field-service management Rock-Tenn

Large-scale system integration RPM International

Product lifecycle management Saturn Electronics and Engineering

Product lifecycle management TRW North America

Linux migration for auto-parts division Welch’s Foods

Server virtualization and consolidation PHARMACEUTICALS


Global VoIP and unified messaging

Locus Pharmaceuticals

Outsourced supercomputing Schering-Plough

Collaborative project management REAL ESTATE

Century 21 Real Estate

Online learning platform

National Association of Realtors

Distributed e-commerce system RETAIL

Best Buy

Single sign-on enterprise portal

Chicago Pizza & Brewery

Web-based data collection, reporting Mary Kay

E-business and supply-chain initiative Proflowers

Enterprise service bus deployment Rent-A-Center

Secure, large-scale Wi-Fi deployment SERVICES


Virus early warning system


Outsourced CRM, teleconferencing Inflow

Datacenter management for MSP Life Time Fitness

Member management data integration Loudeye

Digital media lifecycle management

Online CMS for CRM customers Thomson Prometric

SOA for testing/assessment service TSYS Prepaid

Conversion of existing APIs to Web services Viacore

B-to-b process automation, optimization TELECOMMUNICATIONS

Hughes Network Systems

Digital content management

Hughes Network Systems Europe

Satellite distributed in-store advertising McLeod USA

RFP response, document management Telus

BI monitoring of employee productivity TRANSPORTATION

Burlington Northern and Santa Fe Railway

Voice portal for rail workers


Printing from MS Office to Kinko’s Lynden

Distributed VoIP and call routing NYK Line

Portal to monitor critical systems Ozburn-Hessey Logistics

Internet-based partner integration UPS

Revamped package routing, loading TRAVEL/HOSPITALITY

Cendant Hotels

Consolidated customer portal

Continental Airlines

Maintenance advisory distribution Hershey Entertainment and Resorts

Disaster recovery, business continuity Holland America Line

Web-based reporting, mainframe data

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