2004 InfoWorld 100

InfoWorld honors a host of innovative new projects that highlight the resourcefulness of the IT community

To avoid the budget ax, IT departments have made strides in demystifying the black magic of realistic ROI. By the same token, to figure out where the money is going, the business side has endeavored to learn enough to be dangerous about information technology.

Yet most IT managers remain convinced that, outside of a small circle of technologists, no one really understands them or the challenges they face. That’s one reason why the annual InfoWorld 100 is such an important institution: It provides a unique forum where IT managers get the recognition they deserve for smart, successful projects from an audience of their peers.

To enter the winners circle, an InfoWorld 100 project must stretch beyond the typical, off-the-shelf solution. As judges, our editors have an explicit bias toward multiple technologies used in innovative ways to serve well-defined business goals. That’s why, this year, we picked a ground-up development project, UPS’ package flow initiative, as the top InfoWorld 100 project. By closely modeling the logistics of package routing and loading, and writing software to manage them, UPS will eventually save more than half a billion dollars annually.

In this and other winning projects, you will find object lessons to help you plan and sell initiatives — and maybe even help with the day-to-day task of making things work. Like a good blog, the InfoWorld 100 serves as a clearinghouse of ideas for people with similar challenges. Online or offline, that’s essentially the definition of community.

The 2004 InfoWorld 100

ARCHITECTURE

Gensler

gensler.com

Distributed systems optimization

COMPUTING

IBM

ibm.com

Unified supply-chain management

CONSTRUCTION

Beazer Homes

beazer.com

Integrated sales system

DISTRIBUTION/SUPPLY CHAIN

Arrow Electronics

arrow.com

Shop-floor control system

Avnet

avnet.com

Web services partner integration EDUCATION

Academy of Art University

academyart.edu

Full ERP and Wi-Fi deployment

Michigan State University

bus.msu.edu/msc

On-demand supply-chain research Somerset Area School District

sasdpa.net

SSL VPN for unified school network ENERGY

BP

bp.com

Wireless railcar monitoring

BP

bp.com

Wireless vibration sensors for tankers Calpine

calpine.com

Dynamic, predictive querying tool Calpine

calpine.com

Integrated risk control system Calpine Energy Services

calpine.com

Energy price/cost reporting Lower Colorado River Authority

lcra.org

Distributed asset management FINANCIAL SERVICES

American Savings Bank

asbhawaii.com

Speech-enabled banking application

Essex Investment Management

essexinvest.com

E-mail, IM, and document archiving ETrade Financial

etrade.com

Call automation with voice recognition Fifth Third Bancorp

53.com

Federated identity with HR outsourcer FirstCommand Financial Services

firstcommand.com

Financial services portal for personnel Lend Lease

lendlease.com

Unified identity/security management Mesirow Financial

mesirowfinancial.com

Distributed IP-based SAN solution MidAmerica Bank

midamericabank.com

Business continuity initiative Ocwen Financial

ocwen.com

Mortgage database security Quicken Loans

quickenloans.com

Information lifecycle management RouteOne

routeone.com

Web services credit check service Royal Bank of Canada Investments

rbc.com

Business process management State Street Global Advisors

ssga.com

SAN predictive change management 3Delta Systems

ubizen.com

Payment processing security upgrade Wachovia

wachovia.com

Grid computing using desktops Wells Fargo

wellsfargo.com

Web portal for commercial customers GOVERNMENT

California Public Utilities Commission

cpuc.ca.gov

Workflow and document management

City of Culver City

culvercity.org

Wi-Fi mesh networking initiative Florida Supreme Court

flcourts.org

Database integration and search portal State of Minnesota

state.mn.us

Medicare/Medicaid secure identity State of Oregon, Department of Consumerand Business Services

state.or.us

Disk-based backup and recovery United States Navy

navy.mil

Enterprisewide tracking system United States Postal Service

usps.com

Web app for carrier pickup HEALTH CARE

Beth Israel Deaconess Medical Center

bidmc.harvard.edu

Wi-Fi asset tracking with active RFID

Centegra Health System

centegra.com

Consolidated enterprise portal CyraCom

cyracom.com

Multiple language voice recognition Denver Health and Hospital Authority

denverhealth.org

Smart card employee security Geisinger Health System

geisinger.edu

Secure medical records system Tuba City Regional Health Care

tcrhcc.org

Scratch ERP rollout with nine modules WellPoint Health Networks

wellpoint.com

PDA prescription system INSURANCE

Horizon Blue Cross Blue Shield

of New Jersey

horizonblue.com

Integrated voice recognition system

Humana

humana.com

HIPAA-compliant messaging system Nationwide

nationwide.com

Grid computing risk and price modeling Zenith National Insurance

thezenith.com

Workflow for claims management LAW ENFORCEMENT

City of Lakewood

lakewood.org

Wireless access for patrol officers

King County Prosecuting Attorney’s Office

metrokc.gov/proatty

Electronic document archiving project Northrop Grumman

northropgrumman.com

Data exchange for criminal records Pinellas County Jail

co.pinellas.fl.us/sheriff/jail/jailmain.htm

Wi-Fi, barcodes for inmate tracking South Carolina Computer Crime Center

sc3.sc.gov

SAN for computer crime task force LEGAL

Paul, Hastings, Janofsky & Walker

paulhastings.com

Business continuity, remote replication

MANUFACTURING

Barilla Americas

barilla-usa.com

Logistics management initiative

Dufferin Concrete

dufferinconcrete.ca

E-business revamp, customer portal Honeywell

honeywell.com

Merging multiple supply chains Johnson & Johnson

jnj.com

Cost control system for contract labor Land O’ Lakes

landolakesinc.com

Document scanning and management Morgan Foods

morganfoods.com

EDI converted to Internet transport Owens Corning

owenscorning.com

Business intelligence and data warehousing Pitney Bowes

pb.com

Wireless field-service management Rock-Tenn

rocktenn.com

Large-scale system integration RPM International

rpmintl.com

Product lifecycle management Saturn Electronics and Engineering

saturnee.com

Product lifecycle management TRW North America

trw.com

Linux migration for auto-parts division Welch’s Foods

welchs.com

Server virtualization and consolidation PHARMACEUTICALS

GlaxoSmithKline

gsk.com

Global VoIP and unified messaging

Locus Pharmaceuticals

locuspharma.com

Outsourced supercomputing Schering-Plough

schering-plough.com

Collaborative project management REAL ESTATE

Century 21 Real Estate

century21.com

Online learning platform

National Association of Realtors

realtor.org

Distributed e-commerce system RETAIL

Best Buy

bestbuy.com

Single sign-on enterprise portal

Chicago Pizza & Brewery

bjsbrewhouse.com

Web-based data collection, reporting Mary Kay

marykay.com

E-business and supply-chain initiative Proflowers

proflowers.com

Enterprise service bus deployment Rent-A-Center

rentacenter.com

Secure, large-scale Wi-Fi deployment SERVICES

EDS

eds.com

Virus early warning system

Eloqua

eloqua.com

Outsourced CRM, teleconferencing Inflow

inflow.com

Datacenter management for MSP Life Time Fitness

lifetimefitness.com

Member management data integration Loudeye

loudeye.com

Digital media lifecycle management SalesForce.com

salesforce.com

Online CMS for CRM customers Thomson Prometric

prometric.com

SOA for testing/assessment service TSYS Prepaid

tsysprepaid.com

Conversion of existing APIs to Web services Viacore

viacore.net

B-to-b process automation, optimization TELECOMMUNICATIONS

Hughes Network Systems

hns.com

Digital content management

Hughes Network Systems Europe

hnseu.com

Satellite distributed in-store advertising McLeod USA

mcleodusa.com

RFP response, document management Telus

telus.com

BI monitoring of employee productivity TRANSPORTATION

Burlington Northern and Santa Fe Railway

bnsf.com

Voice portal for rail workers

FedEx

fedex.com

Printing from MS Office to Kinko’s Lynden

lynden.com

Distributed VoIP and call routing NYK Line

nykline.com

Portal to monitor critical systems Ozburn-Hessey Logistics

ohlogistics.com

Internet-based partner integration UPS

ups.com

Revamped package routing, loading TRAVEL/HOSPITALITY

Cendant Hotels

cendant.com

Consolidated customer portal

Continental Airlines

continental.com

Maintenance advisory distribution Hershey Entertainment and Resorts

hersheypa.com

Disaster recovery, business continuity Holland America Line

hollandamerica.com

Web-based reporting, mainframe data

Mobile Security Insider: iOS vs. Android vs. BlackBerry vs. Windows Phone
Recommended
Join the discussion
Be the first to comment on this article. Our Commenting Policies