Newest generation of multifunction printers from Ricoh, Sharp, Toshiba, Xerox add office-friendly features
When Melissa Riofrio and I reviewed a batch of color multifunction office systems about 18 months ago, we were amused by a large curving plastic sign attached to the Xerox WorkCentre Pro C2636, plastered with instructions on the printer’s features. We quickly labeled it the “Purple Cowl.”
But there was a method to Xerox’s purple madness: In many organizations, the company said, the MFP (multifunction printer) was still migrating from the print center to the office floor. The sign’s labels served as a reminder that the WorkCentre could not just make copies, but also print, fax and scan to the network.
Xerox dispensed with the Purple Cowl on its new line of WorkCentres, though. I’m taking that as an indication that MFPs have finally arrived.
As a corollary, the feature set of this class of machines is converging as vendors fill in the check-off items on the lists of capabilities that office users need -- such as formatting complex documents, control over color, and high capacity for big print jobs.
That doesn’t mean all MFPs are the same. In this review of four new systems from Ricoh, Sharp, Toshiba, and Xerox, I found a wide spread in how deeply features are implemented and how easy the printers are to use. I also found significant differences in performance and image quality among the four systems.
The exact price of a color MFP can be hard to pin down, but they certainly aren’t cheap. Three of the four models I examined list for more than $20,000, but I was unable to ascertain street pricing. That’s because when you procure an MFP, it usually comes as part of a lease-to-own package with financing, training, a service agreement, and consumables included.
Because of this flexible pricing, you’ll have to evaluate what your office needs and work the numbers carefully before signing on the dotted line. In some cases, you might do better by negotiating the price for each element, or the dealer may insist on a consolidated cost-per-click charge. Or maybe you should agree to pay a little more on service to pay a little less per impression.
Regardless of what you pay to procure and maintain an MFP, the real action -- and the real cost -- may be in some very desirable software that the MFP enables. MFP vendors and third-party developers are now promoting a wide range of tools that apply the MFP’s scan-to-network feature to capturing and managing documents, making these devices a potentially valuable part of a document or content management system.
The basic tools simply let you scan or distribute something in one step. Others store often-used files, such as forms, on the MFP’s internal hard drive, and use the scan capability to fill in data fields and send captured information to a database. Beyond that, you’ll find complex enterprise-oriented workflow and document-sharing systems for which the MFP serves as a port of entry.
Ricoh Aficio MP C4500
Ricoh’s gray and powder-blue Aficio MP C4500 takes the top score with its fast performance and extensive feature set.
There is a trade-off for that fast performance, though: somewhat disappointing print and copy quality. I also found that taking advantage of the C4500’s impressive capabilities demands more effort than with the competing systems.
Here’s a basic example of that extra effort: To make a copy, you must choose mono or color on the control panel menus, then push the lone Copy button. Other machines, such as the Sharp MX-4501N, have separate color and mono buttons, so you can make quick copies without using the control panel menus at all.
The Ricoh machine’s first control screen displays a dense assortment of buttons that allow you to choose the original type, select whether to print N-up, set margins, add cover sheets and so on -- features usually organized and presented in second-level screens.
Ricoh must have known its control panel might overwhelm users, because a big, physical Simplified Display Mode button sits right beside the control panel. When pushed, it temporarily slims down the menus.
Despite the complexity, the MP C4500’s feature density is impressive. You can pick one color in the original to delete or print as a different color. You can give your documents a background color, including custom colors you mix and save. You can add stamps for page numbers and dates in a wide variety of formats (it even supports the software-manual chapter-dot-page format) as well as canned and customizable text watermarks. And you can designate as many as 20 chapter dividers and set what to print on them.
The MP C4500’s pull-scanning feature lets you take the machine offline while you run back to your desk and launch a scan. For the sake of efficiency and peace in the office, however, it may be better to use push scanning: make the scan at the machine without taking it offline and send the scan to your computer.
But systems administrators take note: Of the four MFPs I tested, the MP C4500 was the only one that stymied my attempts to create new repositories for push scanning (the ones I set up with a Ricoh technician’s help worked fine).
Like all modern printers and MFPs, the MP C4500 has an internal Web page that allows remote administration. From the Web site you can see and manage thumbnails of scanned documents saved on the machine’s internal drive, which Ricoh calls the Document Server. That’s a nice touch.
The MP C4500 sports a mixed mechanical design. I like that its internal output slot is wide enough to reach in easily for a stack of prints or copies. It can’t offset copies (or slightly stagger sets of collated copies), but it can alternate them between portrait and landscape. The paper trays are sturdy and easy to adjust, and after changing the paper size you don’t have to tell the machine the dimensions of the new paper in the tray -- the Xerox machine, in contrast, asks you every time you open a tray.
On the other hand, the document feeder doesn’t scan both sides of a page at once; instead it pokes the page out, flips it, and rescans it. Also, the scanner lid on my test unit lowered smoothly until about two inches from the glass, then dropped suddenly, and didn’t easily lie flat over thick documents, such as books.
The MP C4500’s engine rating is a bit faster than that of the Sharp and Toshiba models and slower than the Xerox, but it performed a lot faster. It copied graphics at 22 pages per minute, one-third faster than next-fastest Xerox; it printed text at an awesome 33.4 ppm, 39 percent faster than next-fastest Sharp.
I wish its print, copy, and scan quality were as impressive. Quality is good and even squeaks by the Sharp, but the Ricoh prints text with some choppy edges on larger letters, and colors fade somewhat in the middle of large fields. On copies, text looks gray and colors are a little washed out.
The MP C4500’s strong feature set, performance, and lack of discoverability make it a good choice for an office where the primary users will be a few trained people. For that situation I recommend it wholeheartedly, but make sure your Ricoh dealer agrees to provide good training.
Of the four machines in this review, Sharp’s MX-4501N is the only one that is fully functional without an external finisher, thanks to an internal finisher that can staple. (Of course, for more capacity or special document types, Sharp would be happy to sell you a hole-punching or saddle-stitching external finisher.)
The MX-4501N’s design is a mixed bag. All of its paper trays have fixed 11-by-17 labels, so you’ll have to resort to sticky notes to tell users you’ve filled some trays with letterhead, or legal-size paper. The whole right-side internals slide out on rails to clear paper jams, but it is still a tight squeeze, especially if you have to remove the fuser. I had a tough time with this when clearing one bad jam, for example. On the other hand, you can plug a keyboard into a USB port to bypass the tedious on-screen “soft” keyboard, or plug in a key drive and scan directly to it.
The Sharp control panel angle is just right for short and tall users (though unlike the Toshiba e-Studio 3510c’s control panel, it is not adjustable), but it took me a while to get comfortable using it.
Some of the panel’s soft buttons display both the feature they affect and the current setting: One shows the Copy Ratio label at bottom and the reduction or enlargement percentage on top. Another button type, labeled with left-right arrows, switches between sets of menu items.
Despite all of these buttons, the panel is less dense than the Ricoh control panel and is loaded with useful features. You can pause a long job to sneak in a quick job, and the machine will also multitask, such as starting to scan a new job while it’s still printing the current one.
The MX-4501N will store as many as 24 sets of frequently used settings, though it identifies them by number and you can’t give them names such as “Monthly Report Format.” The Tab Copy feature prints on the “ear” of section dividers, and there’s a nifty feature just for copying both sides of a small item onto one side of a page, such as copying an insurance card at the doctor’s office.
Fair warning, though: If you install the Sharp machine yourself instead of letting the dealer do it, you’ll get snarled. Most of the manuals are in electronic format on the copier’s internal hard drive, including the one that tells you how to change the IP address and perform other network setup tasks. Also, installing the print driver requires rebooting Windows, which seems like a design flaw for a product that you’ll probably install on a server; these days, printer installers generally eschew restarts.
On the plus side, if your office has two MX-4501Ns you can configure them in tandem mode, which splits making the copies from one big scan across both machines to save time.
Sharp’s MX-4501N runs a lot slower than the Ricoh Aficio MP C4500 but stays a bit ahead of the other systems. It is really fast only on copying text, coming in at 32.3 ppm. That’s 4 percent behind the Ricoh but 21 percent faster than third-ranked Toshiba e-Studio.
Image quality is the Sharp system’s weak point. Its print, copy, and scan quality ranged from slightly worse to significantly worse compared with the other machines on most tests.
But the differences are often slight, especially on the things that really count, such as printing text. The Sharp MX-4501N’s printed and copied text is a bit choppy; the black is black enough but not the bold, serious black I like to see. Color prints tend to pop too bright, while color copies have trouble reproducing large fields of solid color.
Toshiba e-Studio 3510c
The Toshiba MFP contender costs several thousand dollars less than the other machines, based on the recommended list prices. That gives it a boost in InfoWorld’s scoring, but as with all of these MFPs, I don’t know for certain that it would translate to your invoice given the potential for variations in street pricing. Its strong suits are usability and output quality, where it is bracketed by the Ricoh and the Xerox.
The purplish-gray and charcoal e-Studio 3510c features a control panel that adjusts from almost horizontal to approximately 30 degrees, making it the only system in this review that could be operated easily from a wheelchair (though the document feeder would still be out of reach).
The control panel’s positioning interferes a bit with removing prints from the internal output tray. A mechanical dial adjusts the LCD brightness, a nice touch that helps cope with different office lighting conditions.
The e-Studio 3510c feels carefully designed, for the most part. The sturdy paper trays have industry-standard squeeze-and-slide guides to set the width, though to set paper length you pop out a peg and snap it back in. I generally frown on parts that can be separated from the mothership; on the other hand, the paper-size labels are also removable, so you can drop in your own labels.
The e-Studio 3510c’s document feeder is among the most cooperative I’ve worked with on an office-scale copier, comfortable to raise or lower, and easy to telescope over thick originals such as books. The auxiliary tray folds up against the machine when not in use so people won’t bang their knees, and access to potential jam sites is easy.
Toshiba’s control panel design avoids dumping all its features in one messy heap or making users hunt for them through too many layers. It has color adjustments labeled for quick results, such as Cool and Vivid, but you can also tweak individual CMYK densities if you know what you want. (It can also convert documents into two colors, a feature Toshiba says is used in Japan.)
Commands under the Edit menu can trim or mask out parts of the page you want to exclude, though you have to measure elements by hand to set that up. Unfortunately, the chapter divider function, called Sheet Insertion, can insert only one page per document, so unless everything you copy has exactly two sections, it’s not very useful.
It’s not the slowest machine in this review, but the e-Studio 3510c averages an unimpressive 21.1 ppm when printing plain black text and accelerates to a somewhat less disappointing 26.7 ppm when copying text.
The machine holds its own on copy quality but does a little less well on print and scan quality; it scores second behind the Xerox on overall image quality. Printed text is black but has slight dropouts that give it a bit of a gray look; ordinary choppiness is not really visible. Large areas of color have some banding but otherwise color is accurate.
Copies look almost as good as prints, especially on text; the only real weak spot is the serious posterization that crops up when copying black-and-white photos -- something you probably won’t need often.
If you’re not too concerned about its middling speed and if Toshiba’s low list price truly translates to a low street price, the e-Studio 3510c could be a good enterprise deal.
Xerox WorkCentre 7655
Xerox gets high marks for the WorkCentre 7655 on almost everything except, alas, speed. It delivers remarkable image quality on most documents and is friendly to use.
Mechanically, Xerox did most things right. The document feeder holds 250 pages, compared to 100 or 150 on the competition. An LED on the feeder alerts you if you try to feed a scan when a document is already on the glass, instead of mangling your documents without a warning. Dual black toner cartridges mean long maintenance intervals and you can replace an empty black cartridge while the machine continues chugging away.
The control panel isn’t built-in to the machine itself; it sits off to the side on a stalk and can swivel and tilt. It is higher than a normal control panel, with its top edge 55 inches from the floor, and I found pushing buttons on it requires a bit more force than I’d like.
For users unable to manage the control panel, you can attach a PC to a USB port and run the machine with Xerox’s Copier Assistant software. Potential paper jam sites are marked inside the machine with colored labels, and the paper path is very accessible.
One note for your facilities department: This machine requires a 20 amp circuit. All of the other machines I tested run on 110 voltage (it hasn’t been long since most copiers required 220), but only the Xerox can’t use a standard 15 amp line.
From a functionality perspective, I found the WorkCentre 7655 menus long on understandability but short on power-user features. Still, it’s the only machine in our tests that can mix and match different formats in a job build. You can scan a batch of single-sided pages and a batch of double-sided pages, hand-place several color pages, convert a stack of pages into 2-up, and combine it all as one print job.
With that job-build capability, plus tools to clean up page edges, I sure miss being able to add page numbers, which seems like a must-have for serious copying. But on the plus side, you can rescan one section of a job-build if your test print reveals a problem. You can also name, save, and reuse a complicated job-build setup and a complicated single-section setup.
An on-board help system provides good instructions for most control panel tasks. It’s especially welcome because most of the Xerox user documentation is a series of shallow Flash animations.
Another productivity feature: If the printer can’t complete a job -- for example, because the envelope tray is empty -- it moves on to the next job instead of screeching to a halt.
I wish the WorkCentre 7655 could preview scans -- that big LCD screen just begs for it. Also, the control panel menus feel sluggish; once I got familiar with the menu structure the delay became inconvenient.
Speaking of slow, I don’t know how an engine rated at 55 ppm mono and 45 ppm color can drag like this. The WorkCentre 7655 prints mono text at an average of only 20.9 ppm, less than two-thirds the slower-rated Ricoh’s performance, and averages copying text at 25.1 ppm.
The trade-off for that snail-like speed is very fine image quality. Printed black text looks really black but is free of shininess; letter shapes show no roughness at all and seem perfectly weighted. Color prints have accurate colors, smooth coverage even on big areas, and precise edges.
Even more impressive are copies of text, which look almost as good as the prints. Color copies show some mild moire patterns but overall look fine.
The Xerox WorkCentre 7655’s sluggish performance may be a drawback for many offices, but for many other users (especially those who deal with a lot of visually rich documents in their daily work, such as marketing and design departments) the ease of use and fine image quality are sure to compensate.
As you can see, buying a multifunction for the office is a lot more complicated than buying a printer or even a server, and consequences of buying the wrong multifunction would ripple quickly through your organization.
To make sure that doesn’t happen, survey would-be users to figure out what features are critical and which would be gravy, then see demos of various systems to see how well the vendors implement the items on your critical list.
Work with your organization’s financial staff to negotiate a good deal. And if your organization has a document management strategy, the managers in that area should weigh in on coordinating software. You’ll need all this because a multifunction printer not only performs multiple tasks but touches multiple functional areas of the office.
The PC World Test Center contributed methodology and logistical support to this project.
Print quality (25.0%)
Ease of use (15.0%)
Overall Score (100%)
|Ricoh Aficio MP C4500||8.0||10.0||9.0||9.0||8.0|
|Toshiba e-Studio 3510c||8.0||7.0||8.0||9.0||8.0|
|Xerox WorkCentre 7655||9.0||6.0||8.0||8.0||8.0|
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