Crackpot tech: Total information awareness

When the DoD's Information Awareness Office rolled out its high-tech scheme to track down terrorists in 2002, the program had all the hallmarks of a government boondoggle, invoking imagined — and sometimes unimaginable — future technologies to solve an immediate problem.

First, there was the hyperbolic, Orwellian name, Total Information Awareness (TIA); then there was the project leader, convicted Iran-Contra felon Rear Admiral John Poindexter. And finally there was the bloated goal: To aggregate, store, and analyze public and private data on an unimaginably massive scale, applying a predictive model that would correlate past activities to predict future acts. Minority Report, anyone?

The project eventually got a PR makeover, emerging as "Terrorism Information Awareness." Even so, the idea remained technically far-fetched. To create a system that could scoop up and analyze citizens' -- or foreign nationals' -- credit card transactions, medical records, Web site activity, travel itineraries, e-mails, or anything with an electronic fingerprint, Poindexter called for a "total reinvention of technologies for storing and accessing information." That's the IT equivalent of a Hail Mary pass.

Ultimately, the technical hurdles became moot. Privacy advocates howled, public sentiment turned, and the Feds officially pulled the plug in 2003. Yet for all its sci-fi underpinnings, many of the technologies that constituted TIA aren't as cockamamie as they sound.

For instance, companies such as Teradata offer solutions that can migrate petabytes of data from disparate databases to a massive, integrated data repository, where customers can employ sophisticated data mining. Meanwhile, CallMiner and other speech analytics software enable companies to mine customer phone calls for business intelligence. And although today's predictive analysis tools may not be able to foretell a terrorist attack, they can, for example, analyze the failure rates of mechanical parts so that companies can adjust their inventories accordingly. Not too bad a technical legacy for such a mixed bag of seemingly crackpot notions.

-- Steve Fox

How do you think the TIA legacy will affect the enterprise long term?

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