NetSuite 10 enriches hosted application suite with sales analytics
A rarity among CRM vendors, NetSuite integrates an ERP and accounting backbone directly into its SFA, marketing, and support platform, overcoming back-office deficiencies that often limit CRM effectiveness. Version 10 addresses another common shortcoming in CRM apps: actionable business intelligence.
For example, the new Upsell Manager looks to be a good tool for analyzing sales patterns, helping to identify potential cross-sell and up-sell opportunities and push leads onto the stack for follow-up by sales staff. Elsewhere, a graphical executive dashboard packs comparative and threshold-based triggers that highlight significant data trends in real time.
Another useful feature is NetSuite's inline editing, which allowed me to make updates to report data, such as changing the rep assigned to an important sales opportunity, without leaving the page. I could even make changes to multiple records simultaneously.
Although still light in areas such as contract management and extensibility, NetSuite bundles good features for automating support-case escalation and routing incoming e-mail, as well as for Web store and customer self-service integration. However, features for strict workflow management appeared lacking compared to vendors such as RightNow Technologies and SalesLogix.
The price of a full-blown NetSuite solution -- with add-ons such as advanced analytics -- can quickly escalate the total cost. But because most of NetSuite is purchasable ad hoc, small businesses can begin cultivating fallow sales ground now and add new modules as budgets will bear. SMBs looking for a strong CRM app, and especially those in need of integrated financial and inventory management, should take a close look at NetSuite 10.
Cost: Starts at $99 per user per month, including Upsell Manager; NetCommerce Analytics add-on: $199 per month.
Those of you who signed up for the Windows 10 upgrade but changed your mind may be able to crawl out
You may be better off sticking with Win7 or Win8.1, given a wide range of Win10 trade-offs and...
Samsung's throwing another phablet into the ring, but this one's curved on both sides
To keep company information and systems safe, IT needs to blend user training with technology defenses
Services like Uber are cheap and convenient, but debate is heating up whether they are fair to workers...
The agile methodology has changed the face of software development and project management -- and also...
With React .014 upgrade, developers can share components that behave the same across platforms