A rarity among CRM vendors, NetSuite integrates an ERP and accounting backbone directly into its SFA, marketing, and support platform, overcoming back-office deficiencies that often limit CRM effectiveness. Version 10 addresses another common shortcoming in CRM apps: actionable business intelligence.
For example, the new Upsell Manager looks to be a good tool for analyzing sales patterns, helping to identify potential cross-sell and up-sell opportunities and push leads onto the stack for follow-up by sales staff. Elsewhere, a graphical executive dashboard packs comparative and threshold-based triggers that highlight significant data trends in real time.
Another useful feature is NetSuite's inline editing, which allowed me to make updates to report data, such as changing the rep assigned to an important sales opportunity, without leaving the page. I could even make changes to multiple records simultaneously.
Although still light in areas such as contract management and extensibility, NetSuite bundles good features for automating support-case escalation and routing incoming e-mail, as well as for Web store and customer self-service integration. However, features for strict workflow management appeared lacking compared to vendors such as RightNow Technologies and SalesLogix.
The price of a full-blown NetSuite solution -- with add-ons such as advanced analytics -- can quickly escalate the total cost. But because most of NetSuite is purchasable ad hoc, small businesses can begin cultivating fallow sales ground now and add new modules as budgets will bear. SMBs looking for a strong CRM app, and especially those in need of integrated financial and inventory management, should take a close look at NetSuite 10.
Cost: Starts at $99 per user per month, including Upsell Manager; NetCommerce Analytics add-on: $199 per month.
You may still be better off sticking with Win7 or Win8.1, given the wide range of ongoing Win10...
Now that we're down to the wire, many upgraders report that the installer hangs. If this happens to...
Based on a technique created by a German blogger, here's how to stop wasting hours checking for Windows...
PowerShell is a valuable tool for automating Windows admin tasks, including laborious security chores
Are your assets bankable in 2017? Hiring managers say they'll seek out these skills most in the New...
Don’t delay, and don’t let empire-builders stand in the way of adopting devops
The free service for document-sharing with live code can be used for building machine learning models