Kudos to 3Ware

In response to my previous post regarding the unstoppable alarm in my 3Ware RDC-400-SATA hot-swap cage, Scott Cleland, director of marketing for 3Ware products at AMCC responded with a very contrite email apologizing for the experience. He then went on to list out the ways that 3Ware was going to handle this in the future, including offering replacement parts from their store, and adding a knowledgebase article

In response to my previous post regarding the unstoppable alarm in my 3Ware RDC-400-SATA hot-swap cage, Scott Cleland, director of marketing for 3Ware products at AMCC responded with a very contrite email apologizing for the experience. He then went on to list out the ways that 3Ware was going to handle this in the future, including offering replacement parts from their store, and adding a knowledgebase article on this issue with info on how to disable the alarm without firing up the soldering iron. I sincerely hope all this transpires, and I also appreciate the attention to a relatively minor issue. Also, 3Ware does have LED cabling for the RDC-400-SATA, a piece that was apparently added to the product after my purchase.

It also makes me want to play with the new RAID6 controller from 3Ware, the 9650SE. My three-year-old 9500S-12 driving a RAID1 set and a four-disk RAID5 set is currently delivering 70MB/s reads and 40MB/s writes on that RAID5 set with a 2GB filesize under bonnie++, and that's running in an older server with a single 1.2Ghz AMD Athlon CPU and 7200RPM SATA drives. Not too shabby for an old horse.

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