Borderless Workplace Initiative
Project lead: Vidya S. Byanna, Executive Director of Global Infrastructure
Project description: Accenture standardized and consolidated desktop, server, collaboration, unified communications, data networking, VoIP, and videoconferencing technologies to create a "borderless" collaborative network for its global workforce of 180,000 employees in 40 countries.
IT Infrastructure Centralization
Project lead: Greg Levine, VP, Engineering and Data Processing Group
Project description: ADP centralized its IT operations into two identical datacenters, consolidating data processing operations, centralizing fragmented line-of-business operations into a utility computing infrastructure, and reducing its overall carbon footprint by 24,000 tons per year.
Real-Time Wireless Application Audit Service
Project lead: Richard Galbraith, Project Manager
Project description: Aflac extended real-time, wireless audit capabilities to sales associates, integrating Web services and the company's business processing system, TRACJ, as part of the insurer's ongoing SmartApp Next Generation initiative.
Industry: Insurance Alaska Airlines www.alaskaair.com
Virtual Assistance System
Project lead: Cindy Mitchell, Principal Consultant, Strategy Management
Project description: Alaska Airlines developed Jenn, a customer- and employee-facing assistance system for providing real-time access to online information through natural language, based on technology from Next IT.
Industry: Travel American Airlines www.aa.com
IVR Self-Service Project
Project lead: Alyson Jones, Project Manager
Project description: American Airlines unified its IVR (interactive voice response) system into a single platform, integrating software from Tellme with its customer database, flight operations, and reservations systems.
Industry: Travel Anthony Marano Co. www.anthonymarano.com
Enterprise Fixed Mobile Convergence
Project lead: Christopher Nowak, CTO
Project description: Anthony Marano built out its fixed mobile convergence infrastructure tapping technology from Avaya, Nokia, Meru, and Agito.
Industry: Agriculture The Apollo Group www.apollogrp.edu
Content Management Overhaul
Project lead: Stephen Callahan, Director of Integrated Business Systems
Project description: The parent company to the University of Phoenix transitioned its legacy BPM system to EMC enterprise content management technology, migrating 30 million documents and integrating the new system with existing Oracle, PeopleSoft, and Kofax technology to support 300,000 students per year.
Industry: Education AT&T Services www.att.com
Virtual Mail Manufacturing Platform
Project lead: Michael Mocettini, Principal Technical Architect
Project description: AT&T migrated from a distributed, site-specific architecture to a single-source virtual mailing platform that enables load balancing across the company's mail manufacturing sites in California, Georgia, and Texas, featuring software developed in-house and technology from Bowe Bell + Howell, SAP, and the U.S. Postal Service.
Industry: Service provider Avnet www.avnet.com
Inventory Management Transformation
Project lead: Bill Chapman, CTO
Project description: Avnet leveraged its SOA to increase its ability to orchestrate supply and demand management, tapping multiple forecasting tools and demand management software from JDA, Web services, and its legacy ERP system.
Industry: Technology BlueStar Energy Services www.bluestarenergy.com
SOA-Based Energy Market Business Suite
Project lead: Tom Keen, CTO
Project description: BlueStar developed its NextStar SOA initiative to streamline and automate core business processes, including customer enrollment, provisioning, care, and billing, from the ground up, relying in large part on open source technologies.