Apple attempted to silence a father and 11-year old daughter with a gagging order reports The Times newspaper after an iPod Touch allegedly burst into flames.
The Times reports Apple would only offer the family a full refund only if they were willing to sign a settlement form. The proposed agreement left them open to legal action if they ever disclosed the terms of the settlement claims the newspaper.
The iPod Touch reportedly burst into flames after being dropped explained Ken Stanborough, from Liverpool, father of Ellie, who at first took the device back to Argos, then later was contacted by Apple.
After finally speaking to an Apple executive, Stanborough was sent a letter from Apple denying liability but offering a refund for the £162 ($275) iPod.
Stanborough was unhappy with the tone of the letter particularly that he "agree that you will keep the terms and existence of this settlement agreement completely confidential," and that any breach of confidentiality "may result in Apple seeking injunctive relief, damages and legal costs against the defaulting persons or parties."
“I thought it was a very disturbing letter,” Stanborough told the Times. "They’re putting a life sentence on myself, my daughter and Ellie’s mum, not to say anything to anyone. If we inadvertently did say anything, no matter what, they would take litigation against us. I thought that was absolutely appalling. We didn’t ask for compensation, we just asked for our money back."
According to the Times, an Apple spokesman said that, as the company had not looked at the damaged iPod, they could not comment.
Argos also refused to comment.
This story, "Apple accused of hushing up exploding iPod Touch claims" was originally published by Macworld U.K..