Borderless Workplace Initiative
Project lead: Vidya S. Byanna, Executive Director of Global Infrastructure
Project description: Accenture standardized and consolidated desktop, server, collaboration, unified communications, data networking, VoIP, and videoconferencing technologies to create a "borderless" collaborative network for its global workforce of 180,000 employees in 40 countries.
IT Infrastructure Centralization
Project lead: Greg Levine, VP, Engineering and Data Processing Group
Project description: ADP centralized its IT operations into two identical datacenters, consolidating data processing operations, centralizing fragmented line-of-business operations into a utility computing infrastructure, and reducing its overall carbon footprint by 24,000 tons per year.
Real-Time Wireless Application Audit Service
Project lead: Richard Galbraith, Project Manager
Project description: Aflac extended real-time, wireless audit capabilities to sales associates, integrating Web services and the company's business processing system, TRACJ, as part of the insurer's ongoing SmartApp Next Generation initiative.
Industry: Insurance Alaska Airlines www.alaskaair.com
Virtual Assistance System
Project lead: Cindy Mitchell, Principal Consultant, Strategy Management
Project description: Alaska Airlines developed Jenn, a customer- and employee-facing assistance system for providing real-time access to online information through natural language, based on technology from Next IT.
Industry: Travel American Airlines www.aa.com
IVR Self-Service Project
Project lead: Alyson Jones, Project Manager
Project description: American Airlines unified its IVR (interactive voice response) system into a single platform, integrating software from Tellme with its customer database, flight operations, and reservations systems.
Industry: Travel Anthony Marano Co. www.anthonymarano.com
Enterprise Fixed Mobile Convergence
Project lead: Christopher Nowak, CTO
Project description: Anthony Marano built out its fixed mobile convergence infrastructure tapping technology from Avaya, Nokia, Meru, and Agito.
Industry: Agriculture The Apollo Group www.apollogrp.edu
Content Management Overhaul
Project lead: Stephen Callahan, Director of Integrated Business Systems
Project description: The parent company to the University of Phoenix transitioned its legacy BPM system to EMC enterprise content management technology, migrating 30 million documents and integrating the new system with existing Oracle, PeopleSoft, and Kofax technology to support 300,000 students per year.
Industry: Education AT&T Services www.att.com
Virtual Mail Manufacturing Platform
Project lead: Michael Mocettini, Principal Technical Architect
Project description: AT&T migrated from a distributed, site-specific architecture to a single-source virtual mailing platform that enables load balancing across the company's mail manufacturing sites in California, Georgia, and Texas, featuring software developed in-house and technology from Bowe Bell + Howell, SAP, and the U.S. Postal Service.
Industry: Service provider Avnet www.avnet.com
Inventory Management Transformation
Project lead: Bill Chapman, CTO
Project description: Avnet leveraged its SOA to increase its ability to orchestrate supply and demand management, tapping multiple forecasting tools and demand management software from JDA, Web services, and its legacy ERP system.
Industry: Technology BlueStar Energy Services www.bluestarenergy.com
SOA-Based Energy Market Business Suite
Project lead: Tom Keen, CTO
Project description: BlueStar developed its NextStar SOA initiative to streamline and automate core business processes, including customer enrollment, provisioning, care, and billing, from the ground up, relying in large part on open source technologies.
Export Compliance Application
Project lead: Gregory L. Smith, Technical Fellow, IT
Project description: Boeing developed CIPHER to help export compliance organizations identify hidden information in electronic documents, supporting the ability to examine and resolve Word, WordPerfect, PowerPoint, Excel, Lotus 1-2-3, PDF, and text files.
Industry: Aerospace Borders Group www.borders.com
Project lead: Kevin Ertell, SVP, E-Business
Project description: Borders re-engineered its e-commerce Web site to include Web 2.0 functionality, integrating solutions from IBM, Endeca, and Allurent and developing numerous new applications with hooks into existing internal and partner back-office systems.
Industry: Retail Borland Software www.borland.com
Project lead: Pete Morowski, Senior VP of R&D
Project description: Borland transformed its software development practices to incorporate Agile development methodologies, resulting in TeamFocus, an enterprise project management and execution environment.
Industry: Technology Bosley www.bosley.com
CRM and Appointment Scheduling Initiative
Project lead: Mark Davenport, Director of IT
Project description: Bosley integrated legacy CRM and Web-based telephony systems with TimeTrade's Web-based scheduling service to centralize appointment scheduling for more than 9,000 hair transplant procedures per month.
Industry: Health care Brinker International www.brinker.com
Master Data Management Initiative
Project lead: Venkat Kandru, Senior Director of EAI, MDM, IDM, and SOA
Project description: Brinker launched a Tibco-based master data management initiative to standardize menu, price lookup, and POS screen layout data across its 1,800 restaurants and ensure an efficient, consistent training regimen for more than 100,000 employees.
Industry: Retail British Airports Authority www.arup.com/communications
Project lead: Grant Levy & Alan Newbold (Aruba), T5 Systems Leader/ IP Design Leader
Project description: British Airports Authority partnered with Aruba Networks to implement WLAN capabilities for 30 million passengers as part of the BAA's opening of London Heathrow Terminal 5.
Industry: Travel Broward County Public School www.browardschools.com
Videoconferencing Learning Environment
Project lead: Dr. Gary Brown, ETS Conferencing Services
Project description: Broward County implemented videoconferencing technology from Tandberg to construct a district-wide virtual learning environment for students that could also enable continued educational operations during emergencies.
Industry: Education BSNL www.somanetworks.com
Mobile Wi-Max Deployment
Project lead: Adrienne Low, Global Public Relations Manager
Project description: BSNL partnered with Soma Networks to roll out India's largest mobile WiMax network, serving the multimedia broadband needs of more than 250 million people.
Industry: Technology CallPlus www.callplus.co.nz
Internet Traffic Efficiency Initiative
Project lead: Adrian Dick, CTO
Project description: New Zealand-based ISP CallPlus cut the cost of its Net traffic by 20 percent through use of deep packet inspection, content redirection, and caching technologies, including Blue Coat caching servers, Cisco SCE2020 Deep Packet Inspection platforms, and Foundry's Content Redirecting Switch.
Industry: Service provider Canadian Cancer Society www.cancer.ca
IT Consolidation and Optimization
Project lead: Gerry Holmes, Director of IT, Ontario Division
Project description: The Canadian Cancer Society consolidated 35 file servers to reduce maintenance and increase data protection, tapping VMware server virtualization and Riverbed WAN technology to optimize the performance of several mission-critical apps across its disparate locations.
Industry: Health care City of Jacksonville www.coj.net
Vehicle GPS Tracking Project
Project lead: N. George Chakhtoura, GIS Manager
Project description: Jacksonville developed an infrastructure for automatically locating city vehicles, tapping GPS-enabled boxes, the city's existing UHF radio network, and geocoding and reporting software.
Industry: Government Colonial Life & Accident www.coloniallife.com
Integrated Benefits Enrollment Platform
Project lead: Chip James, AVP of IT
Project description: Colonial Life developed a comprehensive benefits enrollment platform to serve the needs of 6,500 benefits representatives, integrating the platform with existing operational mainframe systems to ensure consistent business rules management and data security.
Industry: Insurance Concur Technologies www.concur.com
SOA Initiative for Client Data Overview
Project lead: Brad Svee, IT Manager of Development
Industry: Technology Con-way www.con-way.com
Web-Based Interactive Freight Dock Planning Initiative
Project lead: Jackie Barretta, CIO; Suranjana Chattopadhyay, Project Manager
Project description: To minimize planning time and distance traveled by forklifts at freight docks, Con-way developed Step Saver, a Web-based interactive tool built on Java, CA Gen, IBM WebSphere, Tibco, Flux Java Job Scheduling, C++, and iText.
Cox Enterprises www.coxenterprises.com
Business Service Management Initiative
Project lead: Troy Olson, Senior Manager IT Service Management
Project description: Cox Enterprises launched a business services management initiative to create a holistic view of operations and increase visibility into operational performance, integrating technology from BMC with existing Microsoft SMS, e-procurement, and BlackBerry Enterprise Server deployments to implement a new asset management practice.
Industry: Service provider CSL Behring www.cslbehring.com
Real-Time Patient Reporting Project
Project lead: Sheila Burke, Director of Communications & PR, Worldwide Commercial Operations
Project description: CSL Behring developed HeliTraxSM to help physicians track the self-administered treatment progress of hemophilia patients remotely, tapping and encrypting an Internet-based database, an electronic diary, AT&T smartphones, and security software from Trust Digital to ensure HIPAA compliance.
Industry: Health care Direct Energy www.directenergy.com
Business Intelligence Initiative
Project lead: John Katsinos, VP of IS, Mass Markets
Project description: Direct Energy developed Jumpstart, a multilayered Microsoft-based BI solution that includes a 100GB data warehouse, a 40GB data mart, OLAP cube repositories, Integration Services ETL-based data integration, and ProClarity analytics, reducing bad debt by $5 million per year through the identification of risky customers and account profiling.
Direct Energy www.directenergy.com
Load Forecasting Initiative
Project lead: Suresh Guddanti, Director of IS, Wholesale Energy
Project description: Direct Energy developed an in-house load forecasting system, integrating data feeds from the billing platforms of a variety of business units, eliminating dozens of manual processes, and cutting report generation from once per quarter to once per week.
Industry: Energy Dresdner Kleinwort www.dresdnerkleinwort.com
IT Standardization Initiative
Project lead: John Bratkovics, Head of Networks, Voice, and Collaboration Technologies, Head of Infrastructure Americas
Project description: Dresdner Kleinwort completed an IT standardization initiative in the wake of three major mergers, tapping auditing technology from Tideway to identify and rectify duplicate assets and unknown dependencies.
Industry: Financial services Earth Rangers www.earthrangers.org
Maximizing efficiency with best-of-breed storage system
Project lead: Rob DiStefano, IT Systems Manager
Project description: Earth Rangers developed an online community to help inspire children to have a positive impact on the environment. It also modernized its IT operations around virtualization and storage technology from Pillar to reduce the organization's datacenter power consumption.
Industry: Education Eaton www.eaton.com
Project lead: William Blausey, Senior VP, CIO
Project description: Eaton implemented VoGAN (voice over global area network) technologies as the foundation of a unified communication and collaboration strategy that leveraged the company's existing AT&T data network as the primary transport for voice communications.
Enterprise IT Management Transformation
Project lead: David Brattain, SVP of Systems, EITM and Product Support