Crazy but true tech support stories

An IT support specialist remembers the calls that made him push the mute button while he pulled himself together

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Plus, much of the equipment had huge capacitors that were prone to explode, filling the facility with clouds of acrid smoke -- or so I was warned. Thoughts of being fried entered my head, especially when I was told that if something went wrong I was to stay in the metal cage until brought down.

Yeah, right. I did that job once, then bailed. I don't fight with electricity. It may be trickier to figure out stuff over the phone, but I don't have to worry about exploding equipment. Well, I guess there is the chance that a battery in one of the laptops cluttering my cubicle might explode.

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This story, "Crazy but true tech support stories," was originally published at Follow the crazy goings-on of the tech industry in Robert X. Cringely's Notes from the Field blog and the anonymous Off the Record blog at

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