Real-life tales of IT experiences

Readers share their IT ups and downs in InfoWorld's Off the Record blog

"Got amazing or amusing IT tales, lessons learned the hard way, war stories from the trenches, or an instance when something went very right?"

These are the questions we ask to get InfoWorld readers thinking about their personal adventures in IT. We then publish those stories in our Off the Record blog, keeping the writer anonymous. In the Comments section, readers react to the "been there, done that" aspect of the stories, and often weigh in with further insights.

[ Want to cash in on your IT experiences? Send your story to If we publish it, we'll send you a $50 American Express gift cheque. ]

In October, the collection of IT tales included stories of finding the right IT job and staying inspired to stick with a tough IT project. So here they are. And we look forward to reading about your own IT experience: send it to


* "A tale of finding one's niche in IT." An IT professional finds a position that meets career strengths and interests through trial and error and tough decisionmaking.

* In "Surviving a tough IT project," the techie tackles a complex upgrade -- and a complex working relationship.

* "IT customer support dos and don'ts." In this reader's collection of IT experiences, customer service encounters are anything but boring.

* "An icy hard drive and the pending payroll." After the client's hard drives and backups failed, unusual measures had to be taken to make sure 800 employees would get paid.