"Got amazing or amusing IT tales, lessons learned the hard way, war stories from the trenches, or an instance when something went very right?"
These are the questions we ask to get InfoWorld readers thinking about their personal adventures in IT. We then publish those stories in our Off the Record blog, keeping the writer anonymous. In the Comments section, readers react to the "been there, done that" aspect of the stories, and often weigh in with further insights.
[ Want to cash in on your IT experiences? Send your story to email@example.com. If we publish it, we'll send you a $50 American Express gift cheque. ]
In September, the collection of IT tales included stories of manipulative management, and an employee's verbal abuse of the IT staff -- and the result. So here they are. And we look forward to reading about your own IT experience: send it to firstname.lastname@example.org.
* In "Troubleshooting a forgotten password and a surly end-user," an employee's disrespect toward the IT staff make for a nightmarish encounter.
* Seeing pink: An IT support staff member learns something about the pitfalls of remote operation.
* An IT employee decides to apply for a promotion at the urging of his supervisors. This tale shows an ugly, unfair side to office politics.
* In a tale of an ISP service call, the mortuary's Internet connection started working three hours after the IT staff reported the problem. Was there a catch?