Unified Collaboration Initiative
Project lead: Frank B. Modruson, CIO
Project description: Accenture developed Accenture Client Exchange, a communications and collaboration platform that provides employees and clients presence, secure IM, voice and videoconferencing, virtual desktop sharing, and network-enabled phone functionality based on technology from Microsoft and Cisco.
Industry: Services Activision Blizzard www.activision.com
WAN-Optimized Development Initiative
Project lead: Thomas Fenady, Senior Director of IT
Project description: Activision Blizzard increased the efficiency of its worldwide development efforts by revamping its network and moving away from MPLS (multiprotocol label switching) and DS3s (Digital Signal 3) in favor of WAN optimization technology from Riverbed.
Industry: Entertainment ADP www.adp.com
Client Service Initiative
Project lead: Jeff Mullins, Vice President, Field Automation Engineering
Project description: ADP developed Workspace Manager, a unified customer service agent desktop built on Microsoft .Net and integrating Web, Java, Win32, mainframe, and legacy applications within a single user interface, while supporting the development of new composite application interfaces and eliminating the need for client service agents to individually log into 17 Citrix Presentation Server infrastructures.
Industry: Services ADP Dealer Services www.adpdealerservices.com
Mobile Field Service Initiative
Project lead: Doug Karlson, Vice President and General Manager, Field Services Engineering
Project description: ADP Dealer Services launched a mobile field service initiative centered around technology from Antenna Software to provide its field engineers access to legacy data and the company’s Clarify CRM app.
Industry: Services Advance Auto Parts www.advanceautoparts.com
Energy Management Initiative
Project lead: James Curry, Energy and Systems Manager
Project description: Advance Auto Parts launched an energy management initiative, integrating technology from Teletrol Systems into its IT infrastructure at more than 500 of its 3,300 auto parts stores, reducing its per-store energy consumption by as much as 30 percent.
Industry: Retail Aflac www.aflac.com
Distributed Call Center Support Initiative
Project lead: Dominic Cols, Senior Project Manager
Project description: Aflac developed a .Net-based rich-client call center application, integrating the IVR-initiated system to several information systems via an SOA.
Industry: Insurance Alvarado Independent School District www.alvaradoisd.net
Disaster Recovery Consortium
Project lead: Kyle Berger, Executive Director of Technology Services
Project description: Alvarado overhauled its educational network, installing LCD projects and Smart Board technology in classrooms, equipping students with hosted electronic portfolios, and establishing a Compellent SAN-based disaster-recovery consortium for allocating backup space to both Alvarado and neighboring school districts.
Industry: Education AmerisourceBergen Specialty Group www.absg.com
Rapid Call Center Integration
Project lead: Greg Glaser, Program Manager for CRM solutions
Project description: AmerisourceBergen Specialty Group overhauled its call center operations, replacing six legacy systems in eight business units with a new platform based on technology from Salesforce and Cast Iron.
Industry: Pharmaceuticals Apptix www.apptix.com
Unified Hosted Services Delivery Platform
Project lead: John Kersse, CTO
Project description: Apptix consolidated numerous service delivery platforms accumulated via acquisitions into a unified provisioning, billing, and management platform for all its hosted services.
Industry: Service provider Arrow Electronics www.arrow.com
Project lead: Ash Brooks, Vice President of IT, Enterprise Computing Solutions
Project description: Arrow launched an Oracle-based ERP initiative within its Enterprise Computing Solutions business unit, implementing 34 modules, including functionality for CRM, lead management, finance, order processing, and SCM, integrating the SOA platform with several internal warehouse management and export compliance systems, as well as external partner interfaces via EDI and RosettaNet.