"Got amazing or amusing IT tales, lessons learned the hard way, or war stories from the tech trenches? Do you have a crazy-but-true tale about managing IT, developing apps, or supporting users?"
These are the questions we ask to get InfoWorld readers thinking about their personal adventures in IT. We then publish those stories in our Off the Record blog, keeping the writer anonymous. In the Comments section, readers react to the "been there, done that" aspect of the stories, and often weigh in with further insights.
[ Want to cash in on your IT experiences? Send your story to firstname.lastname@example.org. If we publish it, we'll send you a $50 American Express gift cheque. ]
In March, the collection included a story about what level of support a company's upper management expected from the tech department, and a tale about a networking vendor's unprofessional indiscretion.
We look forward to reading about your own IT experience: send it to email@example.com.
* In the story "The knowledge gap in the early days of PCs," An IT instructor takes us to a time when PCs were first entering the workplace and tech know-how wasn't easy to come by.
* "Cleaning up after a networking vendor's bad behavior": An IT tale about being in the right place at the right time, with the right level of professionalism.
* In the tech tale "Keyboards, condescension come together on a tech call," a help desk analyst troubleshoots an email problem -- and discovers one user's definition of tech support.
* An important meeting minutes away, a login that won't work, and a highly stressed CFO create a help desk situation that calls for patience in "Troubleshooting a CFO's login problem."
* In "Teaching the importance of a hardware-friendly environment," techie looks back to a time when many customers didn't understand the need for proper temperature control, power, and grounding