There's a fine line between helping a new IT hire and doing all the work

In this tech tale, a new help desk employee who lacks 'attention to detail' makes for a frustrating training experience

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As an example to Bill on how to write the free text box, I wrote the sample as: "If you have any questions please contact (whoever submits this form and their phone number)."

The copies of the form came in, and sure enough, it was full of errors. Bill had also submitted parts of the form exactly like the sample, including the free text box, which stated, "If you have any questions please contact (whoever submits this form and their phone number)."

I called Bill in to my office to go over the form with him. As we went through it, he didn't say much. When we got the text box portion, I asked, "You do realize you needed to put your name in the portion in parenthesis: '(whomever submits this form and their phone number)'?"

Bill replied, "Oh yeah, I forgot to read the forms before I sent them."

I reminded him, "There were two separate forms, you forgot to read both of them?"

Maybe I should have instead reminded him that the form I'd emailed to him was a sample, and that I wasn't actually doing his work for him?

I guess that trying to make tasks easier for some people doesn't actually teach them anything.

This story "There's a fine line between helping a new IT hire, and doing all the work," was originally published at InfoWorld.com. Read more crazy-but-true stories in the anonymous Off the Record blog at InfoWorld.com.

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