RIM recalls 1,000 PlayBook tablets over OS problem

The company said an OS fault could lead to improper loading of software at initial set-up

Research In Motion has recalled 1,000 PlayBook tablets after they were found to have shipped with a faulty build of the operating system. The problems could affect the loading of software at initial set-up, the company said on Sunday.

The enterprise-focused PlayBook was made available by RIM in the U.S. and Canada in April for a starting price of $500 for a version with 16GBs of storage.

[ Find out why InfoWorld's Galen Gruman calls RIM's BlackBerry PlayBook: Unfinished, unusable. | Compare and calculate your own scores for the iPad 2, Xoom, Tab, and PlayBook with our tablet calculator. | Compare the security and management capabilities of iOS, Windows Phone 7, Android, and BlackBerry in InfoWorld's Mobile Management Deep Dive PDF report. ]

The majority of the affected devices are still in the distribution channel and haven't reached customers, the company said. RIM is working to replace them.

If a customer received a PlayBook that is unable to properly load software upon initial set-up, RIM will assist them in fixing the problem, the statement said.

Engadget reported on Saturday that nearly 1,000 faulty tablets were shipped to office products retailer Staples, and were being recalled by RIM. The report cited an inside source.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's email address is john_ribeiro@idg.com.

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