Human nature being a fickle beast, tech users can at times show a decided lack of courtesy toward others. With meetings moments away and deadlines fast approaching, the last thing a user wants is a technological glitch. Manners and etiquette can go out the window, and the person who happens to be nearest bears the brunt of the bad behavior -- often the tech pro.
Off the Record writers have told these stories of troubleshooting not just the technology, but a person who shows a decided lack of respect toward the IT personnel. In the following tales, the tech pro's patience is stretched to its utmost, and in some instances the user faces the consequences of unprofessional behavior. But in spite of such unpleasantness, the writers even have some helpful takeaways from the encounters.
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- One employee's technical ineptitude and disrespect toward the IT staff makes for a nightmarish troubleshooting encounter, then turns out to be the final straw that gets the employee fired.
- A tech pro goes on basic service call to fix a printer, only to find himself taking the brunt of an VP's anger -- and, later, the recipient of the VP's apology.
- You want me to fix what? The help desk analyst troubleshoots an email problem and discovers one user's condescending definition of tech support.
More from InfoWorld.com on technology and the workplace:
The technology pro's greatest enemies: How to spot -- and take down -- the most nefarious adversaries of IT
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This story, "Double whammy: Broken tech and bad behavior," was originally published at InfoWorld.com. Read more crazy-but-true stories in the anonymous Off the Record blog at InfoWorld.com. For the latest business technology news, follow InfoWorld.com on Twitter.