How Waste Management's CIO turned trash into treasure

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Waste Management's new e-commerce site creates additional revenue streams for the company and gives its IT team sales quotas to fill

Trash doesn't seem like much of an online business, but Waste Management says otherwise.

Puneet Bhasin, CIO of the $13.5 billion company, launched an e-commerce site late last year where residential and business customers can rent dumpsters and get price quotes for trash and recycling services. The company plans to add new products for sale every two months during 2012, Bhasin says, and IT staffers will also get sales quotas to fill.

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Waste Management is among the relatively few companies putting the IT group at the center of customer-facing, revenue-producing projects. Many CIOs understand the importance of such strategic work but meet obstacles trying to make it happen.

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