What to look for onsite when choosing a colo facility


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Hurricane Sandy provides an excellent reminder that no matter how good a colo's facilities look on paper, careful attention to detail is critical to picking a good one

In my post last week, I covered basic choices you'll face when selecting a type of colocation facility to host mission-critical enterprise workloads. Only hours after that posted to the Web, Hurricane Sandy slammed into the Eastern seaboard, leaving widespread flooding and wind damage in its wake. Particularly hard hit were northern New Jersey and New York City -- two of the most densely populated areas of the country as it relates to data center and colocation facilities.

Even as I write this, many of the largest data center facilities in Lower Manhattan are without commercial grid power, either due to extensive flooding or the spectacular ConEd substation explosion on the Lower East Side. In one case, a data center literally had to run a manual bucket brigade to lift diesel fuel to roof-mounted generators because the fuel pumps in the sub-basement were submerged in flood water -- an act that is nothing short of heroic. However, the fact that some data centers have emerged unscathed while others succumbed -- or had to fight tooth and nail to stay online -- provides an excellent object lesson in why it's so important to evaluate a prospective facility's preparedness for the unexpected.

Although a huge array of factors goes into making a good colocation center, including intangibles such as the quality of the people running the operation and the company's financial health, the most important qualities of any data center space are power, HVAC, staffing, and fire suppression. Read on for pointers on what to look for in each of these critical areas.

Power considerations

Maintenance and monitoring of UPSes and generators -- including regular load testing and preventative maintenance -- are crucially important. Many facilities contract this work to the manufacturer or third parties rather than bringing on the staff to do that work internally.

Also contracted out is the equally crucial task of emergency fuel delivery. When data centers are forced to run off of generators for days, the amount of fuel onsite and the ability of the fuel supplier to actually get supplies to the site become extremely important -- again, as we saw with Hurricane Sandy. You can learn a lot by asking how the data center has arranged its third-party relationships and when they've been exercised.

Beyond the protection and emergency generation of power, internal power distribution is also very important. Most high-quality data centers feed each cabinet or rack of customer equipment with two diversely routed power feeds. Each feed should source from a separate UPS attached to a separate generator and building power feed -- providing two fully redundant power pathways that have absolutely no cross-dependencies (including the actual equipment as well as the path the wiring takes to get to your equipment).

HVAC considerations

In both cases, these in-room air-conditioning elements depend on cold-water chillers or evaporators you typically see located on the roof (along with the generators, often placed there to protect against flooding). Just as path and component redundancy is important for power systems, redunancy is important for these HVAC systems and how they're powered; no two redundant AC units should share the same pathway for reaching their outdoor-mounted components, nor should they share the same power feeds.

Staffing, security, and fire suppression considerations

Although having a well-constructed power and cooling infrastructure is critical to any data center, the staffing of the data center is also a key consideration. Many facilities, especially carrier facilities, may not be manned 24/7 -- or at all. In such premises, it will take substantially longer for the provider to react to problems. This delay can have dire consequences in situations that require quick action to prevent a problem from snowballing.

From a security standpoint, most data centers use several layers of physical security, including some combination of proximity cards, door PINs, biometrics, and keys or combination locks on individual customer cabinets and cages. Together with video surveillance systems, these methods are typically enough to ensure that only facility tenants can access the authorized building areas. However, nothing can really replace a 24/7 guard who is actively monitoring the comings and goings of tenants and the video surveillance feeds.

From a fire-suppression standpoint, many facilities are forced by a combination of scale and fire regulations to use water-based extinguishing methods. Smaller data centers in areas where regulations don't force the use of water may be able to get away with a chemical-based suppression method (such as Inergen or FM200), which typically won't damage equipment when it is released.

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