Box trumps Dropbox, Egnyte, Citrix ShareFile, EMC Syncplicity, and OwnCloud with rich mix of file sync, file sharing, user management, deep reporting, and enterprise integration
Citrix ShareFile does one thing, and it does it very well: It provides an enterprise with a customizable, protected space where files can be uploaded and shared. Other services may be more expandable, but ShareFile is extremely granular and configurable right out of the box.
Among the first decisions you'll need to make when setting up ShareFile is how to deal with user credentials. You can use ShareFile's own native user database or set up federation with Active Directory or another SAML-compatible system. The native user database will suit smaller organizations that will be using ShareFile in an ad hoc way, although I would've liked to see a slightly better gamut of tools for bulk-uploading users.
ShareFile splits users of the system into three categories: clients (people outside your organization who need access to what you're sharing), employees (rank-and-file users), and superusers/admins. People can be promoted or demoted between those ranks, and the privileges within them can be granted to users on an extremely granular basis -- such as management of remote forms, access to account-wide reporting, and so on. Companies can also apply their own logos and custom branding to the ShareFile interface, and each account comes by default with up to three custom subdomains in the format subdomain.sharefile.com.
The most straightforward way to upload files is through the browser, via a drag-and-drop interface. You can supply descriptions for files in the upload process, too, if a file name isn't descriptive enough. Fine-grained options for each folder allow you to configure file versioning, define the sort order for files, and set file retention policies on a folder-by-folder basis. ShareFile can also work with Citrix's StorageZones to incorporate Microsoft SharePoint shares and other on-premises repositories, providing for greater flexibility where the files are stored.
In addition, ShareFile comes with a wide range of client apps. Windows and Mac users can install apps that sync folders on their desktop with a ShareFile account. iOS, Android, Windows Phone, and BlackBerry users can sync from their devices with apps for each of those platforms, too. An Outlook plug-in automatically substitutes a ShareFile link for an attached file, so you don't end up mistakenly emailing someone a 10MB file. Also included is support for Secure FTP, a handy fallback, and command-line scripting tools for automating file uploads, downloads, and synchronizations.
ShareFile puts strong emphasis on reporting, which ought to gratify those who want or need detailed activity auditing. Reports for each account or folder can be downloaded as Excel files, and users can have their access to reports granted or revoked as a separate privilege.
The biggest problem with ShareFile is the minimal amount of storage. The basic $29.95-per-month tier, for up to two employees, provides a measly 5GB of storage. Even at $99.95 per month for 20 or more employees, you get a mere 20GB. This makes ShareFile most useful only if you're using it to share a few well-trafficked files. In an age where cloud storage providers are throwing theoretically unlimited amounts of storage at their customers, Citrix seems downright stingy.
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