Eric Hawley knows he has stiff competition.
The CIO at Utah State University, Hawley says he and his team must serve the university's employees and deliver the tools they need. But he realizes that many of the school's users are finding outside options, installing unsanctioned applications that they find easier to use.
"People always gravitate to the most functional or least-cost solution. And in our 'freemium' world, those things are available by the dozen," he says.