Google and Hewlett-Packard have recalled the micro-USB chargers of their Chromebook 11 due to fire and burn hazards, an example of an innovation that turned into a problem.
Users should stop using the Chromebook 11 charger immediately and call Google for replacements, said the U.S. Consumer Product Safety Commission in a statement issued on Tuesday.
[ Windows 8 left you blue? Then check out Windows Red, InfoWorld's plan to fix Microsoft's contested OS. | InfoWorld has your top picks: the best Windows 8 tablet laptops, convertibles, and Ultrabooks. | For a quick, smart take on the news you'll be talking about, check out InfoWorld TechBrief -- subscribe today. ]
The product was deemed unsafe after Google received reports of chargers overheating and melting. The company also received one report of a small burn to a consumer and "one report of minor property damage to a pillow from an overheating charger." The recall involves 145,000 units.
Google and HP's Chromebook 11 was announced in October, and was the first laptop to come with a micro-USB charger, which is also used to charge smartphones and tablets. But incidents of overheating and melting prompted the companies to pull it from retail shelves in early November.
CPSC is advising Chromebook 11 owners to call Google by phone at 1-866 628-1371 or visit the company's charger replacement form page to request a free replacement. The defective charger unit's model number is MU15-N1052-A00S.
In the meanwhile, Google and HP have resumed sales of Chromebook 11 with non-defective chargers.
"We apologize again for the inconvenience this has caused. Your safety is our top priority. With our partner HP, we are resuming sales of the HP Chromebook 11. All new packages will include the replacement charger," Google said in a blog entry on Tuesday.