The proper care and support of today's mobile worker

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With a new balance between employee choice and business assurance, a different approach to management is critical

Today’s bring-your-own-device (BYOD) employee isn’t yesterday’s road warrior, so it’s time for businesses to put in place the structured support systems — policy, management, and application access — that align the expectations of the new corporate work style with its business priorities.

With more than half of employees paying for their mobile devices (and all or some of their data plans), and the lion's share opting for their device of choice rather than IT’s device of choice, the traditional notion of imposing operations based on standards and stability flies out the window.

The great influx of a diversity of mobile devices driven by the user is driving IT toward a more conditional approach to support — with IT retaining the right to control cost and security while developing a new set of policies that allows some freedom.

Consumerization is akin to the fashion business; in both, change is constant. Therefore, it makes sense that companies need to respond by being agile and adaptable, even to unprecedented events. “Businesses have to establish best practices that transition as the market transitions,” says Ken Dulaney, vice president for mobile computing research at Gartner.

Empowering this new breed of mobile worker and approach to work revolves around being proactive in the three key areas: policy, management, and application support.

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